HSBC - 90100 Ocotlán

long lines ... and some cashiers make you expensive when you line up in advance line

I asked for a statement a month ago and I went to the branch and they tell me it had not arrived that since the Manager was in SAn Martín they sent it to me and I asked that it be sent to Ocotlán Tlax because it is close to me they told me that it was not possible

Terrible service, their online banking is inefficient and to be able to speak with an executive you have to have a fix for hours.

Terrible service, the manager never hears complaints and they don't organize to be efficient. Apparently they do not know how to act in a situation like the pandemic.

Terrible! I stood in line for almost 1 hour and did not advance the line to see an executive. Do something to solve organizational problems. And it is not for the season even without contingency the situation is the same.

Terrible attention from the cash manager Alfonso Cuahutle. Superb and arrogant attitude.

Terrible attention you have to wait more than 1 hour to go with the executive, that when I came there is only 1 and 1 cashier. Very desperate. If you have any paperwork, try not to have other things to do because it will take a long time for them to attend to you.

The service is good (In comparison ? with its sister branch in the center, which is terrible and deficient there). If you arrive before 4 o'clock, an executive organizes in a very dynamic way with shifts so that even when the branch closes, you can access with a shift in hand. That's great, because it is also aware that the staff tries to respect their departure time or at least it tries to mediate the situation, (Let's be aware as customers and understand this situation) We know that the time is 4:30 P.M. But for no one it is pleasant that at that time the typical client arrived with large sums of money and demanding speed because he already wants to leave. A person is assigned to support in the ATM area in case you have doubts or have difficulties in using these devices, which is appreciated by those who are already elderly if they require this type of attention or even young people who are not yet familiar with the system. Cleaning is good throughout the branch as well as Sanitary measures. In my opinion, even though it is a bit far from the center of Tlaxcala, it makes me more comfortable when performing banking operations. The attention of the staff is good and with a view to continuing to improve since there is a good technological infrastructure, the only detail is that they only serve 2 windows of the 4 existing ones. The staff (2 Men) perform optimally and streamline the processes so that it does not take too long, which is appreciated and above all that they do not make faces or gestures at you. On the contrary, his goal to what I could perceive is that you spend the least time possible in the branch but with your banking operation done in the shortest possible time. Unpleasant detail: In the afternoon the sun shines in front of the branch and how you line up well, if you are going to have a good sunny day, unless you have an umbrella. There are only 2 ATMs and 1 Practicing and they are on the same entrance crowding together at this point. The branch is a bit narrower but it does the job. In general: I prefer this branch because they serve all people without distinction. The treatment of all the staff is friendlier and I perceive that it has a tendency to continue improving. It is inside Soriana, and after finishing your operations you can go to the supermarket. ⭐⭐⭐⭐⭐