HSBC SUC SAN JUAN DE ARAGON - Gustavo A. Madero

BAD CERVICIO now I understand how executives complain about this bad branch, the executives jump at the people they want to attend to and I can understand how that branch behaves with the bad education of its staff.

Apparently nobody has told them that they offer a service, why their attention is lousy and the specific times that executives handle.

There are few account holders so the service is fast, but also without few employees so you have to wait a while for it to be your turn

Well, unlike the others, my experience was very pleasant, pass quickly and the attention was very good, both from the advisor who attended me and the boy who is at the door receiving, both helped me and attended in a timely manner. My visit was around 3-4pm

Bank I am not a user of this bank but every time I passed this bank I always see people outside, I do not know if it is because of few windows or they have a lot of demand and little staff? And apart from this network of branches in this area there are few ...

terrible service I've been waiting for an hour with the executives and there are only 2 people inside who can review this case

The treatment they provide is terrible. They make you write down in a notebook and wait for them to call you, as if there were no shift systems in other banks. All the executives and cubicles are unoccupied, however, only one attends for unknown reasons, the treatment is curt and poor. They cannot fix issues and the wait time even for a deposit is excessively high.

Today, May 10, 22, I went with the hope of clearing up some doubts and doing some paperwork that favored the bank, regardless of that, we all deserve respect and attention. There were no people, there were only two executives working and two making messages, one of them, from time to time, would stop to receive someone at the table where they ask you, WHAT PROCESS WILL YOU DO, (which by the way when he saw me standing there he got up from his desk and he asked me out loud what procedure he would do, I asked him to come to his desk since there were some guys at the entrance and obviously I was afraid that they would hear what my procedure would be,) he told me that I had to tell him to for her to channel me to the right executive, obviously I told her to go with whoever touched me, that she was running the risk. He asked me to sit down, and after 30 minutes of waiting a man arrives saying that he had an appointment with one of the executives he was attending, even so he asked him to sit down, another 30 minutes passed for an executive to vacate and obviously they went to the Sir, I had been waiting for an hour, it bothered me a lot and I left, but first I told the lady that it didn't seem fair since I am an advance client and that I would also do an important process. To which he replied, no way, but the gentleman had an appointment. Some time ago, before the pandemic, there was an incredible staff, very attentive, very concerned about the attention. I'm sorry there are such lousy staff. and obviously I will withdraw from this bank the good thing that there is more.