Hyatt Regency Mexico City - 11560 Ciudad de México

Great location in proximity and safeness. Love their mezzanine breakfast, appetitive and drinks, all their activities. Beautiful view of the city.

A beautiful hotel in the middle of polanco. Friendly staff, good restaurants and Roomservice. A very nice fitness center and pool. Rooms are beautiful and quiet. A great place to stay in Mexico, with a fantastic view over the city.

What a fantastic hotel this is, and on any future visit to the city it’s unlikely I’ll be staying anywhere else. Leading up to my visit their engagement and communication via email was brilliant and upon arrival the first impressions continued to be superb. Checking in was a fast and seamless process with very welcoming staff. The contemporary expansive lobby area might not be to everyone’s taste but it was certainly spacious, spotlessly clean and a seriously smart area. There’s lots of fast lifts serving all the floors and I never needed to wait more than a few moments during my stay. My room was on the 32nd floor, facing Northwards over the city. It was a standard king room but I was seriously impressed - it was very large and spacious with a truly huge comfortable bed. There was a large sofa in the corner of the room in front of the window, with a small coffee table. The desk was large along with the suitcase storage area beneath the TV. The mini bar was decent and there was a coffee machine for hot drinks. It was a shame that the wardrobe area was open by the main door but eight hangers should be enough for most. The TV was massive and just right for the room. There was a lot of different lighting options and the under unit lights made the room feel very modern. The air-conditioning is perhaps the very best I have ever experienced in a hotel, being silent yet highly effective. The view from the room is no doubt one of the biggest perks and I’d recommend securing a room as high up as possible to take full advantage. The bathroom was just as modern as the rest of the hotel and flawlessly clean. No bath, but the shower was huge, had a convenient shelf and both a rainforest head and handheld unit. Water came hot almost instantly and the power was good. Every amenity you’d need was provided and the toiletries were beautiful, with both shower gel and soap bars provided. Sleep quality was wonderful, with the bedding being comfortable and zero noise from adjacent rooms or corridors. It’s certainly up there as one of the best hotel rooms I’ve stayed in. The restaurant and bar area is within the lobby on the ground floor. Being so open gives quite a casual feel but that’s not the case with the service. Menus were accessed using a QR code on mobile device but orders taken from the attentive staff who were all very professional. Breakfast is part buffet with the rest served by the chefs. There’s a wide range of options including some traditional dishes however I did feel like the labelling and descriptions could have been clearer. The food menu throughout the rest of the day was a lot more limited and didn’t impress as much. The quesadillas were pretty greasy and I wasn’t won over by the flavours, and the Margherita pizza was very heavy on the cheese, although was tasty and served with a lot of accompaniments. Despite the five star setting the prices weren’t bad at all which was great to see. I found the location of the hotel to suit me well during my visit. It’s in a good neighbourhood with plenty of restaurants nearby. There’s a small park out the front and it’s an easy walk to get to some of the nearby attractions. The concierge team were very efficient at organising transportation anywhere else in the city if you don’t feel like hailing taxis yourself. Overall the hotel was one of the highlights of this trip for me, and if you like a contemporary feel you won’t go wrong here!

Great city hotel with tasty views and breakfast buffet. Service exceeded my already high expectations. Kudos to the Regency Club staff, restaurant servers and concierge for the warm hospitality. We will be back!

The hotel and rooms are nice enough overall, although my shower was lukewarm at best. The location is excellent and you can walk to tons of museums and restaurants. My biggest issue was the breakfast service - although the food was pretty good, the service was understaffed and disorganized. For example, one day I had to order coffee 3 times, and only received my coffee at the end of my meal (and it was not what I had ordered).

Great hotel! Great interior design, location. With a pool and a very well equipped gym. It also has a sauna and steam room in great conditions and perfectly clean. The restaurants are top-notch too :-) Will definitely go back!

Honestly, we have nothing but WONDERFUL things to say. Our stay was perfect from start to finish and we stood for a week. Specifically the concierge/butler service we received from Raymundo made our stay a special one. He arranged excursions we were interested in to our likings as far as price and time, he provided my wife with a hair flat iron when she mentioned she forgot to pack her own, he helped her find a makeup artist for her birthday dinner, and helped me surprise her with a beautiful flower arrangement and bedroom setup. Raymundo truly made us feel taken care of and his attention to detail was what to us made the HYATT really feel like a five star hotel. Our room and view was exceptional and cleaned everyday to perfection. The complimentary breakfast was also the best we have ever encountered. Not your usual free breakfast, it was spectacular. We were originally considering the W, and are honestly SO GLAD we decided on the HYATT instead. Our only regret was not attending/ reserving for the New Years eve event on time and not being able to attend. It seemed wonderful and we are sad to have missed out. But nonetheless, we would recommend the Hyatt Regency to any and everyone visiting Mexico City. If you have the honor to meet Raymundo, lucky you!

The best location if you are visiting Mexico City for the first time. Executive lounge view is amazing. Breakfast buffet was delicious. Overall a pleasant experience. Covid test from the hotel is $50/person. The nurse visit your room for a 5min rapid test. Paper result will be delivered to your email within an hour. Safe location. High end shopping area is within in a walkable distance! I will definitely go back! Such a beautiful neighborhood. So many great eats and beautiful parks nearby! I was there with my children and felt so safe!