Hyundai Polanco Service - 11300 Ciudad de México

Normally, you leave the car very early and they have it ready in the afternoon, they say they do a full service including interior vacuuming... The engine is left clean as new, in the waiting area you can have a coffee or water and they have a table with some toys in case you bring a child. Nearby there is a bowling alley in case you want to wait for your car and distract yourself a bit.

Very bad service, please, contact your clients, we have been trying to establish contact for two days at the only number they have and nobody answers, but the most exasperating thing is that you do not have the attention to contact the client, to give information on the status of the repair. For that reason, I will think about it to change my vehicle for another of the same brand

I bought my Creta truck in August 2021 and they delivered it to me until September 22, 2021, in the month of February 2022 they call me and insistently tell me that it is time for the first service, I told them that there was still a month to go, but I They informed me that as it was requested in August that date is taken, I agreed to take it and they told me that on February 26 from 08:00 am. I can enter it, nobody told me the address of his workshop, until I arrived at Hyundai Polanco and there the security guard informed me that it was in Bahía de Todos los Santos, when I arrived the security person told me that my appointment was at 08: 00 am., a situation that began to bother me, when I go to pay at the till, the lady who was collecting with a very despotic and rude attitude told me that until she spoke to me, I would attend to her, a situation that upset me more, they handed me over My truck and two days later the "Low Tires" warning light began to come on, so I took it again and they told me that they had not left the pressure on correctly, therefore I am very disappointed in you

I took my truck to the service, the valet Parking gave good service, but I delivered my truck clean and they returned it to me disgusting inside, even with dirt and mud on the plastic floor of the doors. very dirty that pitiful.

Very good service. They serve you promptly and are quite friendly. They solved all my doubts :-). My car was delivered clean and on the agreed day. Thank you very much

A pity, I have been taking my family's vehicles to this center for 4 years and from last year to date their service is a tragedy, they do not respond in time, they do not give you solutions, they change your advisor and since it is a new advisor they tell you that they have to start the revisions again, they do not respect the guarantees and nobody gives you a solution, they have you eternally waiting for the promised call so that they have the parts and if you call to ask for information nobody knows anything, you have to go in person and in any way way the answer is "let me investigate what happened". It's a sadness because it was a wonderful service.

I have been a customer for more than 5 years and I can affirm that this service is NOT up to the quality of the brand's vehicles or the price paid for maintenance or repairs. Staff are often indifferent or in a bad mood. They have damaged the interiors of the car, they have splattered it with paint, and they do not deliver it completely clean as in other agencies. They are not even able to give you the Wi-Fi password for some emergency. It is a pity that they do not improve over the years. In November I bought a spare part that was not in stock, they agreed to call me as soon as they had it, they never did and when I called they did not give me any information, they are a real fraud, I will look for other options for workshops.