I-Wey Textil - 06020 Ciudad de México

Horrible experience with them they took a month or 30 business days to deliver my order. Textiles stained with something black as the fabric traces on the floor. He recommended asking them how long they send their orders, that is if they answer. What's another thing they don't do?

There are many models of fabrics, the girl who assists you in the supplies, is very kind, on the other hand, the one who assists you to cut the fabric I think she does not enjoy her work as much as the girl at the cashier, they should improve the service. that the fabric is very nice and good

Terrible service in the virtual store, since April 1 when they sent me the guide and instructions, on April 9 they contacted me to indicate that they did not have two products that I requested, the respective changes were made and they remained to confirm the settings, to this day (April 13) they still do not answer me, time continues to pass and the delay becomes more. They justify that there is a lot of demand, but apparently they lack a few staff, which seems to be inefficient for what they offer, then they get angry because I insist, anyway. As I read the problem is online attention, I think they know what their problem is and they still have not put a solution

I love all their fabrics, great variety in excellent quality. My order arrived super fast, I will definitely order again, it was a very easy process.

They have a good assortment of supplies for lingerie, but I practically did not find fabrics to make underwear, they focus more on swimwear, personally, I have been served by good vendors, but I have seen that there are other employees who are in bad shape. A few weeks ago I bought a good amount of isumos and requested a discount and the truth is that they didn't even beat me. On the other hand, I saw that other people who are already frequent customers were treated wonderfully, which is not fair to me, And well, these details make you look for another option, I hope they give the same value to a small customer as to a large one . You do not know if tomorrow, the little ones, thanks to your help, will be able to become great. But in general the store is stocked.

They go from bad to worse, the shift system does not work because EMPLOYEES DO NOT KNOW HOW TO USE IT (there is no person who regulates the shift system, instructs those who attend the store and organizes employees to take customers For these shifts, employees who apparently do not have established tasks and that hinders the whole process of attention and service) and they behave terrible when SERVING YOU if you are not a frequent buyer. POOR CUSTOMER SERVICE, (especially from the cashier and another girl) I don't know why they changed the dynamics of the store. The way you were treated by the ladies who were there before was much better, it was less chaotic and they did their job with kindness and willingness. In addition, buying online is a nightmare, they do not have the products you ask for and they do not make returns, they send incomplete orders, they practically sell you what they want and they are not responsible for what they do not send or send wrongly, the employees passed it to them throwing the ball on an order that they sent badly instead of attending as it should. The only thing that half saves the place is that they have some nice fabrics but it's not worth buying online or in a physical store.

I went directly to the store and they attended me relatively quickly. The place is small, but luckily there weren't many people. They have very nice fabric and there is variety.