Ikasa Muebles - Valle de Chalco Solidaridad

Excellent quality

Terrible service, poor product quality I bought a puff in liverpool, unfortunately 36 days passed when a seam opened, Liverpool informed me that by the time the guarantee was directly with ikasa. There I started my pilgrimage, I notified it, they told me that the following week they would pass by the bean bag, a month passed, during which time they did not answer my calls and when the call came in, what they told me is that the person who could help me did not I was there, finally one day without notice they came by the puff, even distrust gave me to deliver it, they told me that they would change the piece because it would hardly be possible to fix it but that they would call me to notify, as expected they never spoke to me, after a week he managed to contact me To follow up and they tell me that it would take another week and after waiting 15 days the puff arrives, dirty, stained with glue because that was what they did to it and for what it took 15 days, I try to contact me and again, the Miss who can "help" is not available I share my experience so that it does not happen to them, you see the product well but if something fails, it was already worth it, there is no one to answer you