IMSS Family Medicine Unit 49 - 24010 Ciudad de México

Terrible organization in the system and in the staff, you literally waste your whole day just to be attended to

Very very bad experience I had today! After hours of waiting to come to my office, the doctor who treated me with a bad temper, little patience and very intolerant to my questions, did not want to see some studies that she was carrying out because they were not really physical, I left very disappointed, To everything he asked, he answered me badly! What a lack of professional ethics! And then the girl from the very very despotic laboratory and what follows is rude. Really bad. Bad experience I had today!

There are many people, many do not understand, although they explain them in a good way, I have seen how they yell at the staff in general. Their ignorance makes them react like this instead of understanding that the staff is doing their part to give us a good deal. They called my grandmother to find out about her state of health in any place or in particular they do it, they work even on weekends. So for me it is an excellent unit, they have treated me excellently.

Very good attention was given to me by the person in the office 10 excellent !!

Slow care and lack of medical knowledge and preparation. At least in the office that I receive care. Poor attention at the pharmacy, there are never medications and they bring me back and forth. In the laboratories the appointment was given to me 4 months later and there are never passes for the specialty

DISINFORMATION AMONG ALL STAFF. AWFUL ATTENTION FROM THE HEAD OF THE MORNING FIRST FLOOR CLINICAL DEPARTMENT, SHE IS MORE A MISINFORMED SECRETARY THAN A BOSS. UP TO 5 HOURS TO RECEIVE CARE FOR COVID

Appointments are not respected and medications are missing. It's been two months now that there is no insulin, and compound amlodipine. They have no communication between doctors and pharmacy.

Very bad they do not respect appointments, there is a lack of medicine which took more than a year to fill a simple prescription and today that I went to consult again they did not have the medicine, the administration is disgusting, according to them they put clinics to prevent COVID and then you get there to do a simple test and the doctor in charge or intern tells you that you must arrive with the symptoms and almost dying therefore I do not see the case that they are there wasting time. In the administrative area you are going to ask for reports and it seems that they are doing you the favor of assisting you because they are very pedantic and rude, the imss should enter trained and qualified personnel for the care of the rightful owner, but not to hire the relative or the friend compadre etc. That the institution is rotten because all those unionized wealthy feel like owners of the institution