IMSS Family Medicine Unit 55 "Zumpango" - 55600 Zumpango de Ocampo

Doctors are doctors in name, they don't even hide the patient. Imagine the query: "-Doc: How do you feel? -Patient: Bad Doctor, I have tachycardia and very high blood sugar -Doc: How do you know that your sugar is high, how much have you registered? -Patient: Between 130 and 145 -Doc: That's not high! You are fine, what happens is that you have smoked a lot. -Patient: I have never smoked Doctor -Doc: How not ?! It says here that you smoked! if it says here that you smoke it is because you smoke, stop smoking and you will calm down. You think your glucose is high, but it's your nerves to quit smoking. " Is that a joke? Tragically no, that's how all the consultations are, month after month my mother goes for medications and that's how her "doctor" treats her. You end up arguing with the "doctor" so that at the end of the day she gives you the medicine that they have prescribed for years to keep her alive and after an hour trained in the pharmacy they tell you "there is no this medicine, not this one, not this one, neither these two, except this one, come next Tuesday to see if they have already arrived " The staff is friendly but the kingpin bureaucracy for any query or appointment, they throw you from one window to another. Appointment for analysis at one time, appointment the same day at the same place at another time for x-rays. The social worker is just an ornament to check and collect her salary. Apparently at the IMSS they like to complicate their existence themselves, being able to attend to the patient and never see him again, they want to see you there every week two or three times a day.

Very good service from the entrance They give you antibacterial gel or it has place exclusively for hand washing disposable towels And very responsible with pandemic security measures

There is a very professional A.L.H staff there, the best I have seen. Very polite, he asks permission Abla people to be able to do his area and for the same reason be his attention I saw that his gameboy fell off and they returned it to him

It is a very inept unit, it takes more than 5 hours to attend to three people, very bad service, since it should be faster because it is a health service and the employees only gossip instead of doing their job

Don't go on Wednesday. That day, both shifts have a meeting and they send everyone to Unifila. They only give 1 token and everyone else has to wait for hours at Unifila or not pass that day.

I think giving a single star rating is too much for this institution. Yesterday my mother went to her opinion about her disabilities, they gave her a lousy service and attention, they denied her information and an old woman, a local worker, did not want to tell her her name and only gave her a long time, they did not want her give her disability check, she asked her to come back in a while, the moment my mother returned to the facilities, the same lady commented that she did not know who she was, that she had never seen her, that she would come back another day, just like another worker I told him to gather the leaves of his disabilities and go to the bank so that they give him the money, this is very illogical, the IMSS gives you a check so that you can collect it at the bank. Seriously, those kind of people are the ones who are giving the service? It does not surprise me that for this reason the secretaries are very arrogant and do not want to give you appointments, not even give good attention, they no longer wear themselves out dealing with them, the attention they give you is better when making your appointment by call. The service is not human at all, that's why the institution is very inefficient, just like they change the doctors every so often and they treat you as if you were always healthy, they don't take their work seriously. I hope they do something about the service because it's not free, people with this service pay.

On Wednesdays it will be chaos if you go to the IMSS, I just hope they are not dying, speaking of the afternoon shift you have to arrive early, they will be written down on a list (which you will do, is by office, so ask who is the first They should ask for the other sides, for the base of the taxis, crossing the street, for the store that is on the corner, etc. Preferably stay where the base of the taxis is). You can arrive at 8:00 A.M. and it may be that there are already more than 4 people. So WEDNESDAY they only see one person who is going to make an appointment, the others have to wait after 3:15 P.M. for unifila (which is one of all the clinics and you have to wait, if it goes well you go out until the clinics close in the afternoon). By the way, if it is a first appointment you have to bring your IMSS validity report, (I do not think you want to think that you are insured in your imagination and waste the time of others, such as people who do not ask who is first in X office and they make their own row and add clutter). Don't make sure your system is wrong as always and you have to go and get affiliation training to get those sheets printed, "VALIDITY REPORT" of course you have to have your INE, because if you don't have to know your data and go print by out of. It is recommended to go during the week except Wednesday, because if the long lines are a fact, the most missed day will be on Wednesday. If you have COVID symptoms, you enter from the side, lest you lose all day formed on the side where everyone enters and the COVID symptoms are less.