IMSS Family Medicine Unit No 1 - 72410 Puebla

Attention and waiting times have greatly improved. It is clean. There is a parking with cost on the emergency side.

The emergency staff is the best work team that a person can ask for and the best morning dental thanks to the Stomatologist Guadalupe, people get angry that they do not give them emergency care because they go with fluid and do not want to go to consultation, but do not understand that Emergency is for REAL emergencies not colds or hair pain (￣ ー ￣)

It is the first family unit of the IMSS in Puebla that hurts that it does not have its own parking lot more than only for the trustworthy people who work there. They do not have a bench or decent access for people with wheelchairs!

Little by little the service and attention have improved, the important thing is to have patience and pay attention to the instructions of the clinic staff, if you have an emergency they take a while to attend you and finally if you need to be transferred to a hospital, you have it What to do on your own since IMMS ambulances are slow to arrive. Finally I can say that the friendly are the doctors and nurses, the least friendly or even rude people are the receptionists who receive your card in offices and in the emergency room (continuous medical attention)

Good hygiene measures and vigilance in admission control the preventive nursing staff attentive family doctors attentive with safety handcuffs on their desks and constant sanitation between patient and patient

Terrible service I presented myself today due to an upset stomach, the happy receptionist sends me to the covid area, after 1 hour waiting for them to leave the covid area I return to ask since it is raining and the covid area is outside without protection for the rains. He says that they will take my signs the nurse who was outside smoking comes in annoyed to take my signs saying if I ask covid my signs and he ignores me, I go to the covid area and sir this medical dial leaves until 9:30 rude yelling at my mother now Me saying that there are cameras and that he arrived from 9 o'clock, being something that was not like that, he passed me reluctantly and they take my signs obviously it is not covid they return me to the emergency area for this and 2 hours there and the receptionist takes my card and The fan, in truth I am a nurse and I know that if we provide a health service it is because the area and care for people is our job and not only that is our profession, profession we must fulfill in the best possible way It is possible to imagine if I really had covid more than 2 hours waiting for attention, that is why patients are complicated, how sad that these characters exist in our union

I don't know what they feed their employees, but they are all rude, suckers and they half explain things to you, it had to be from the government

Every month I go to the clinic with my mom just for her medicine, for 3 months the security lady, a robust woman for a better location, treats people very rude and arrogant, always has something to scold people even if they are young or adults, he wants to treat us like fools and scold us because the elderly walk slowly, because the children cry, because we arrive 5 minutes before the 15 they ask for, he is always in a bad mood and reflects it with people, if he doesn't like it your work that is not rented, I hope this reaches the corresponding people and they take action on the matter