IMSS HGZ 53 Urgencias - 56410 Los Reyes Acaquilpan

Terrible service and information At the window they serve you in a very rude way, very proposing

They do not give you the information you need, you ask them something and they throw land at each other that the donor has not said anything and so they have you thinking that you have all the day in the world while you see them paciating in the good capital some not all while worried about your patient

We took my mother at 1:00 a.m. on April 8, 2021 to the emergency room because she was hit on the head by an assailant on April 7, 2021 at 11:40 p.m. when she returned from work. When they "treated" her, they did not check the place where she was beaten well, they told her that there was a 1 cm wound and that it was very superficial, that she did not need anything, which surprised us because she bled a lot, they only injected her for the pain and now It is worth mentioning that the nurse had to wash her head and put bandages on her but she did not, my mother I trust because she told her that she was very small and very superficial and nothing else was going to hurt her. We returned home, we arrived between 3:30 and 4:00, my mother fell asleep and when she woke up she took a bath to remove the blood from her head, she told me to check her to see if she had already removed all the blood, when we did so we realized that his wound was not one centimeter, it was 4 centimeters, and they had not given him any medicine to prevent infection or anything, only paracetamol for pain, and yes, it was superficial on the edges, but the skin was raised in the middle, Fortunately, he did not have other damage as a result of the contusion, but it made me very irresponsible that they will not review it well, we understand that they cannot touch the patients much because of COVID-19, but of loss that the nurse had complied with what the nurse told him doctor, to wash the area and put the bandages on, if the doctor did not notice the error, the nurse would have done it if she did what she was instructed to do. ??‍♀️?

Problematic area in the emergency department since there is too much population requiring the service and there are few doctors as well as the stretchers that are in the area, so the beneficiaries are asked for a lot but a lot of patience while waiting for care ...

The emergency area of ​​a hospital is always problematic, however compared to other emergency areas such as the General Hospital, it is more relaxed. However, some deficiencies are noted, and the most critical thing is that patients take a stretcher. I know that the clinic is damaged in past earthquakes. Otherwise it is very good, bathrooms with soap but without paper, bring your own roll. Also carry PowerBank because there is nowhere to load cell phones.