IMSS Subdelegation 1 - Gustavo A. Madero

Where can I complain. I need to do a process for assigning a social security number since the internet does not allow me and now it turns out that they do not let me enter the sub-delegation because I am pregnant, I understand better than anyone the risk but it is not for pleasure it is for necessity and they They should understand and it turns out that I have been more than half an hour and they do not attend me and everything through the fence is more risky because I am more exposed

The prepotent surveillance staff. I was taking my aunt to the elderly and he can't walk well and he didn't let us in the main entrance. He made us go for a walk, being that through the main entrance we could also reach the savings account service. Hire people with human values

The truth is that they were very attentive and helpful to us. I took my grandmother and they took care of us super fast and they had patience with her. Very good service.

I went to the North Sub-delegation to request some information and guidance, and the first person who attended me was very kind, and asked me to go to another window to give me one more information, the person who informed me was also very kind, but not He gave me what I needed as the first person who told me to go with this other had told me, immediately afterwards, the second person sent me again with the first and said ´person was no longer there, it is worth mentioning that it was in both cases of two men. The second sent me to the first window, when I got there, the person who was there was a woman, who showing off arrogance and in the purest style of the bad manners that are remembered from the IMSS, felt with freedom, trust, right or flat out he wanted to yell at me that THERE THEY COULDN'T GIVE ME ANYTHING !!! and that it must have been my procedure in another way. It is worth mentioning that the procedure is not for me but for an older adult who, in addition to lacking resources, does not live in the city and it is a very long case to tell, they have brought him to the rounds in the city where he is so they They informed that I should come to CDMX to carry out the procedure, I explained it but this terrible woman, neither told me what her name was nor did she attend to me as she should, her boss had to come to speak like people, because what this woman needs is to be In a stable, she does not conduct herself as a person, without wanting to harm the animals, she is worse than one, because the animals are noble and this woman also thinks she is the owner of the institution, her name? I insist, of course, HE DIDN'T GIVE IT TO ME, he covered his face and left when I wanted to take a picture of him to send it to those above. And obviously everyone is covering up their bad actions, I know that the IMSS tries to change, but there are still many bad apples that do not let them advance, because people like this terrible woman, there are from below, even managers, through doctors, bosses, nurses, etc. . I wish this message would be of use, I really let two months go by maybe because it was very annoying to have to face a situation like this, in which they make one feel as if they were being asked for something given, and not as if it were a right to request from inquiries to paperwork Thank you

Terrible service. Like the clinics and hospitals whose space designs consider large green areas and esplanades inside, users and patients must queue and wait on public roads and under the sun's rays, obstructing pedestrian circulation on sidewalks and without power keep a healthy distance in this pandemic. I wonder, for what use are all those areas discovered in your projects? On the other hand, the bureaucracy at all levels of personnel, from the guard at the gate, reception-reports module, to the Head of this office, trying to fight complaints and citizen complaints. Little or nothing has changed with this government and Directorate of the IMSS.

The service provided by the staff is of very poor quality, and apart from it they spend it in the gossip, while the people who manage to get their full salaries paid waiting for them to be attended especially to the elderly who already work a a lifetime. It is unfortunate that there are medical and nursing personnel who work hard day by day and these people who claim to be their companions make it all spoil for their terrible service to the right-wing of the IMSS.

The pension service is terrible, the people who serve that area are only there to receive a salary without working, they have hours in the street waiting in line and they calmly taking their time to have breakfast or celebrate something that occurs to them and their hours are until 3 in the afternoon but before 2-30, they stop attending because they are already very tired and they do not have time to "go out on time." They really are disastrous if the fourth transformation really exists, they must start with all this ball of blots

It has an IMSS award for quality, in the Audit Department they provide you with comprehensive and quality care