IMSS Unidad de Medicina Familiar 45 - 08020 Ciudad de México

The entrance of patients is well controlled, there is soap and water for washing hands, but not all staff or patients carry the recommended safety and hygiene measures, lack of discipline in the protocols

Terrible service. On the part of the administrative and some doctors. They don't care about the patients.

The clinic is small but has access to wheelchairs and elevators. The unifila regularly works quite fast, obviously there are those who work efficiently and those who do not, but it is usually regulating the service. The bathrooms need more care.

The attention is excellent by all the staff, the problem is when they send you to Troncoso

They do not answer calls either for appointments or any doubt that they are in a bad way, they do not want contagions and they do not pay attention to the calls, they should give a good phone number

THEY SEEK HOW TO GIVE YOU THE SERVICE IN THE LONGER TIME, THEY DO NOT KNOW HOW TO GIVE THE STAFF A GOOD SERVICE. I WENT TO CHANGE AN APPOINTMENT AND THEY TOLD ME THAT THE SYSTEM AUTOMATICALLY GIVES THE DATES, AND WHEN THEY TYPE THE TYPE OF STUDY THAT I REQUIRE, THE SYSTEM INDICATES THAT THERE IS SPACE IN ONE WEEK. THE PERSON MENTIONS THAT HE DIDN'T AND BECAUSE OF HIS UNDERWEAR, HE CHANGES THE DATE TO TWO MORE MONTHS. IT IS THE BUREAUCRACY AT ITS MAXIMUM EXPRESSION, IT SHOULD BE REQUEST AN AUDIT BY THE HEALTH SECTOR TO SEE HOW THE ATTENTION TO THE RIGHT HOLDER IS.

Yesterday, July 26, I saw the need to go for throat issues, they channeled me to the breathing area, I formed 5:10 am to be attended, the Dr of 1 attended me with effort since he had pending results, he immediately sent me to the area of ​​Covid or respiration, it was 9:45 am and well they gave me 1 o'clock in the afternoon and my card as the person behind us was going through us, those who arrived before never passed except me, in addition to nepotism at the window and the lack of respect for those who are trained, at noon the people who were waiting were still waiting sunny and uninformed, for some who no longer had such medication and they were still waiting minutes before 2pm I came over to ask how we are doing and they indicated that we would be treated in the evening, Mr. behind, he already felt ill, he is diabetic, there was no water to go to the bathroom, there was no medicine, there was no minimum sensitivity to indicate his shifts, the Director was walking around without seeing he to the situation or eyes to look, 1 30 they put seats.... and without advancing that huge line that they disorganize.... These acts of negligence must be attended to, we are human and we must be respected at least our place, scarcity of Medication when it is urgent and necessary I got out of line it was already 3 pm and we were still in the same progress status, to check the respiratory tract I would have had to wait until 6 or 8 pm... the people who were there yesterday would not let me Lying, personally, is frustrating. Demeaning **** Mr. Director, take matters into your own hands, look at your surroundings and treat them with respect and dignity, fully complying with your protocols Humanely and clinically, for me, for the elderly, and for everyone... .minimum have water in the bathroom of that area totally dirty from days, and yes the assistants are bothered by their job, we have empathic people to work with availability; The truth is that they disregard health and show valemadrissmo very mall clinic 45 of the IMMS, terrible service... and in terms of infrastructure, it is already years old, the clinic would be the last straw that it did not have an elevator or that it is not in optimal conditions... I regret that the RX has been infected with Covid that they mentioned they had a mess to reschedule it was 9 am and the window had not yet arrived to reschedule those who had been formed since 6 am talking about the appointments on August 6, how bad it has gone for me please improve that clinic I resist but it is incidence after incidence!! authorities attend and improve the area of ​​BREATHING AND WATER IN SANITARIES FOR MERCY!! ************************* The bad experiences continue, I share with you that I did a Pap smear in May 2021 for some discomfort, ailments, and well, the one who receives the She didn't find the results, she sent the nurses' coordinators, and she didn't find it either, and she signed for it, which made it uncomfortable to go looking from office to office. Look in a notebook that they almost threw it away and look for my result for the 6th time. I searched for my name and only my name was found... negligence after negligence they did not find my Pap smear results, this result to give it to the doctor in my office, they told me to go and do it...now I have to pay for the laboratory and invest money and time ? Let's hope it goes better with those who do the study since the one who did the Papanoicolao in addition to being arrogant lazy to attend. Bad attention Wholesale negligence and the service is still terrible ??? I have evidence of my bad experiences at Clinica 45