Inapam - 11260 Ciudad de México

bad temper the one who attends, tells you that he only distributes chips from 7 to 7:15 a.m. and only for 60 people, they refuse to serve more people, very bad service of the new 4T, how many people need the service to only attend that minimum? and also gets angry and disrespects everyone who insists, get him out of there .. The phone to call no longer exists

We arrived at 6:00 am and were second in line. At 7:00 am there were already 20 people trained. At 7:20 am they distributed the chips. By 9:00 am we left with the credential in hand.

The treatment they give to the people of the 3rd is inhuman and completely regrettable, they forget the humane and dignified treatment they should deserve. Appointing them from 5 a.m. to 6 a.m. so that at 7 a.m. they give them a sad card and see if they are lucky that they serve them with a bad attitude as if they were doing them a great favor. Well, what is it about, they forget what sector of the population they serve, hopefully the mayor, central and federal government pay more attention.

Terrible service. Bureaucratic, inefficient, rude and very bad attitude. The procedures are slow. It is inexplicable that they give 60 tokens at 7 in the morning instead of attending as they arrive.

INAPAM office hours at Legaria 373, Miguel Hidalgo, are from 8am to 3pm. BUT if you want to get a file to be attended you have to arrive from 6am. The average service is 5 (FIVE) people every half hour so if you arrived at 6am you will be served until 8am. If you were lucky enough to have one of the last chips you WILL have to wait AT LEAST 2:30 hours. We have to put up with this STANDING wait and the OUTDOORS, elderly people. PLEASE IMPROVE THIS SERVICE URGENTLY!!!

They deliver only 30 to 40 "chips" at 7:15 a.m. to be attended from 8.30 a.m. They let 5 people in every 40 minutes. The service is very slow. They give reports for less than 5 minutes every 40 minutes. There are no toilets available for users (who are all over 60 years old) despite the fact that the waiting day is very long. Users wait standing in the street, until it is their turn to be served. If copies, photographs and internet services are required, a stall with these services is set up on the street near the door starting at 8:30 a.m.

Good afternoon, after there was no service in December due to lack of system, I went today, I arrived at 11:45 AM, the policeman who is at the entrance that does not allow anyone to pass, reported that it is only with a token, that are given from 7 to 7:30 in the morning, I told him that where I was in line, there were two people left, I had all my papers that they require, and I told him, I wait for myself and he emphasized again, only with a token, and You do not get it there, only with a token. For me it is a disgrace what they do with this service, that before they would attend to one at any time, without an appointment or file. It was two hours for them to close and they had only two people in line, why do they do this to indicate that they only have token at exactly one time and have people formed from that time? What can the citizen do so that public servants give adequate attention?

I suppose that the girl who qualifies the service as very good (Adela Reyes) is the daughter of one of those who work there, because the reality is different. The service is terrible, there is no one to attend to you, the policeman never knows anything, the only person who is there does not give you information and is always bad, he tells you that he is only going to attend you through tokens, which he only gives at 7 in the morning and only a few, but he does not assure you that he will attend you, because his day ends at 1. In line there were people who had been trying to be treated for 3 days, as well as elderly people who had been waiting since 7 am. Some people who had been trying for 3 days were told that there was no system and that they did not know how long it would take to restore it because their equipment is old. It says here that it opens at 08:30 am which is a lie; It was 09:30 in the morning and the gate was still closed, only those with a token come in and in blocks of 5. Nobody answers you on the phone lines. I understand that we are in a pandemic, but that does not mean that the service should be inefficient in every way. If you have to do the INAPAM procedure, go from 6 in the morning to train to see if you are lucky and get a file or better wait until January, to see if the people who work there and do us the favor of attending us, they want to give a better service.