INE National Electoral Institute - 62550 Jiutepec

The ideal is to make an appointment but there is no availability, and you can do the process without an appointment, although the process takes a while when you attend without an appointment.

They are providing a good service to the public that is going to process their voter credentials and it is easier if they make an appointment

Terrible they give appointments and still more than an hour waiting to be served in line with the sun so strong and elderly people or a chair because they cannot serve them quickly where is it according to what you want to avoid long lines

Unfortunately bad Experience, the appointment was requested in advance as soon as the age of majority was reached, it was arrived 15 minutes before the appointment, the required documents were delivered and taken, the lady who gave the attention, quickly, said that the address of the Proof of address did not exist, which would put the one that appeared in the system, they give the proof to go to collect the voter's credential, and they inform us that the procedure "did not pass" to be re-formed, one is formed again , we asked ourselves if they would accept the proof of address that was presented the previous occasion in the appointment, it is shown and they are told that we do not bring another valid one because we were only going to pick it up, when arriving to present the documents, they reject the proof of address, which must be updated, and they never reported what was the fault for which the process could not be concluded, the lady at the window who says scheduled appointments does not answer the questions, does not indicate which fueled the problem, and annoyingly leaves one with the word in the mouth, we tried to make a complaint about the situation on the INE page, and on the 800 number, and there is no option, the official identification was urgent for a procedure important, and one had just reached the age of majority, and one does things as they ask to be done, complying with the requirements and encountering these problems, I understand that there are errors, they are also human beings, but not from anyone face, that they give the information in a bad way, that they do not give explanations for the mistakes they made and that they did not allow the credential to be obtained in a timely manner, and with it, delay the important procedures that we had to carry out. The above so that the service can be improved, since for them it is just one more procedure of their usual tasks, but for the citizen it implies canceling important procedures or actions for which that credential is essential.

I gave them a star since they are following the protocols of the pandemic but what terrible attention Since they only attend by appointment despite the fact that they do not have any people and they are just hanging around and the closest appointments are almost 2 months

Very bad, it's disgusting employees, they treat you badly. It is useless that when you make your appointment for the procedure they do not respect the marked hr. Today 04/08/22 I had my appointment scheduled at 9:00 am and what is my surprise that there was already a queue of about 30 people. To which I asked a worker if they are going to respect the hr marked in each appointment and he said no. That they attend to how they arrive, it makes me something stupid that they do not respect the hr marked on your appointment