Inmobiliaria Berme - 72570 Puebla

Excellent service!

Ok but more customer service is lacking

Your real estate advisor Bernardette is an extremely professional and efficient person! Very good service!

It is clear to me that from the beginning they were not honest with the terms and conditions to acquire the apartment, last week I checked them to see how the process was going I found out about the decline and this has been going on for a long time, today we attended their offices to clarify the situation and they never attended us, too bad that they blame me for their mistakes.

Terrible customer service and unprofessional. They say 20 years of experience backs them up, but the reality is that when they have a problem and you ask to speak to them, they just close their offices and don't answer your calls. IF YOU WANT TO AVOID A BAD TASTE IN YOUR MOUTH, AVOID ANY CONTACT WITH THEM.

What a shame they call themselves ethical and professional when they know perfectly well that it is not true. I made the deal with Bernabette Peña (daughter of Mr. José Luis Peña) and with the saleswoman Anahi. They were being called to follow up on the process and they only said that it would be fixed in a month. We had to go personally to the property and there we found out that the price had already risen and we were not even aware of it. We tried to communicate with Bernabette and she would reject our calls. He called us at 10 in the morning, they hit 11 and never made it to their offices. Do they really call that ethics, do they call it professionalism? This attitude here and in China is called disrespect, bad education and cowardice in not showing up. What was he afraid of, if he is so ethical and professional? No sir, do not defend the indefensible, I suggest you train your staff because the stars that qualify it are an indication of the veracity of my comment. That awful! I read the answer given to Luis Manuel and I confirm what was said. Lack of ethics, professionalism and respect. They blame Mrs. Monica Flores for being the commercial advisor, when the name of the person who appears on the application says Alma Torres, that is, the wife of Jose Luis Peña. They are not words, I can send you the copy where the names of both appear and it cannot be altered because it is a PDF. They also act like someone who is very close to all of us, saying: "Oh, I don't know, claim your salesperson, when she's not our saleswoman, she's YOUR SELLER." Really, I do not understand why this double standard. So simple that it is to recognize a mistake, but since it is a family business they cover up their ineptitude. I suggest that your "20-year professionalism" be increased by honesty, sincerity, always speaking the truth, and I repeat, training your employees, no matter how close relatives they may be. That will make it better "professional."