Instituto de Oftalmología FAP Conde de Valenciana, IAP ® Sede Tlaxcala - 90606 Apetatitlán de Antonio Carvajal

Excellent service, the first class specialist, clean and well maintained facilities, the attention of the staff also first class, the prices very well, in general far exceeds my expectations for good

If I could give them any stars, I would ... I find myself disappointed and upset because the Conde de Valenciana Foundation is supposed to be an institution of high quality in its service. In my personal case, I notice a great indifference, dehumanization and arrogance in the general staff of the branch in Tlaxcala. I went to them because I had a little loss of vision in my left eye (the right one had already suffered a microinfarction, which limited my vision), like Dr. Ana Laura López Venegas (who had treated me and operated on me three months before for cataracts ) I was in surgery I was treated by Ricardo Blas Medina, a very young doctor who supposedly had to give me a diagnosis of my condition considering that he is a person trained to practice the profession, without diagnosis my treatment told me to present myself the other day at 10:00 with Dr. Ana López Venegas ... Anyway, that "consultation" cost me $ 550.00 and the new appointment was $ 385.00, I arrived on time for the next day's appointment and I was attended until 11:10 in the morning Because, according to what I was informed, the doctor was in a meeting, where I consider that it did not go so well because she treated me in a very despotic way and without giving me a professional diagnosis, which was what I expected. When I asked him if he could have recovery, he answered me dry, blunt, with total insensitivity and lack of tact; He also told me to go buy an injection at the pharmacy and he will come back to give me it, I waited for him to attend 3 patients and when I saw that no one else called, I knocked on the door for him to attend to me but he had already left, I asked in reception and they told me that they were going to look for her, at the end another doctor appeared and told me that she was going to inject me, I applied the injection in my eye and they told me it was all ... I am diabetic and the injection they gave me it contained steroids which caused a considerable spike in my glucose levels. It is worrying that in this place they take advantage of the prestige of this Foundation to simply obtain the economic benefits at the expense of the trust and health of the patients.

Could someone tell me if they can cure me beyond the diagnosis within the consultation? My doubt is why my situation is that I have a small metal splinter in my eye.

Your experience is fantastic

You can pay an express consultation for a little more than $ 500 or make an appointment for a little more than $ 300 although the second option will not happen as quickly due to the demand, if the appointment was ordered by an ophthalmologist, they will schedule it without problem. If you pay for express I recommend going to 7 at the office to be referred to an office and not to the emergency room, once I had an emergency and I was not satisfied with the service because the diagnosis was not correct and I had to return, but in the offices the care is excellent , a very humane treatment, they really care and take care to help, very skilled and specialized ophthalmologists. Sep / 2019 this month I have sent some lenses, the staff in charge of optics have an outstanding service attitude. You pay 50% to order, they even send you a message to the cell phone to let them know they are ready.

Good Institute, they treated me well, the specialists were very kind. If it is a bit what you have to wait but for me it was worth it. I received very good care and that is why I recommend it.

Unfortunately, the Institute does not open at the indicated time (7:30) and they have patients outside. Since the staff is very arrogant, they should train them in customer / patient care since they are offering a health service. Nothing to do with the CDMX Institute, despite the fact that they receive a greater flow of patients.

Unfortunately they do not open at the indicated time (7:30) and they have patients outside. Since the staff is very arrogant, they should be trained in customer service since they are selling a health service.