Instituto Nacional de Migracion - Puebla

I would like to put zero stars but it is not possible. Mistreatment, do not resolve. The girls who go out to give them sell chips. Corrupt. File a formal complaint with the National Human Rights Commission. In the 01800 they do not solve anything and their complaints do not proceed.

Terrible service. Bureaucracy and ineptitude of its employees. They don't know how to treat people. I am a foreigner and a process as simple as a change of address has been impossible. I have had to go four times. They give me the wrong file and I go to the official and see that they made a mistake and instead of solving it and helping me, she dismissively tells me that I have to go back.

8:30- I arrive and there are about 20 people in front queuing in the street. The first arrived at 6 in the morning. 9:00- They open, but they only serve people by appointment. Behind me there are already about 15 people. 9:30 - They begin to ask the people who are in the queue, if we come to Information or reports or Biometrics. They give for that day: 20 numbers for information + 20 for Reports + 10 Biometrics. All the numbers are sold out with those who are waiting in line. No one will be able to file paperwork, because there are no numbers. They will give 5 numbers for procedures on 04.25.2022 at 18:00 (see photo). They don't know if they will do it daily or how it will work... Surely there will be people who will go 24 hours before, to spend the night to ensure one of the 5 shifts. 9:50- I get Number 7 for information and they let the top 8 of us through in turns to sit down. 10:40 - They answer the 1st information number 10:50: 2 shift 10:58: 3 turn 11:00-4 shift 11:02-5 shift 12:20-6 shift 12:30 - I am attended, in 10 minutes I have finished.

Terrible experience, poor organization, the office is small, the employees are unfriendly, the information on the website is incomplete in relation to what they request in that office, they are not decisive and prefer that people go 2 to 3 times for a process that can help to speed things up and now with the appointment modality it has made everything worse, there are never appointments on time. Really someone intervene. Now not even which market place to line up early and they say they only give 10 tokens, they only work 2 hours or what? They must improve and expand this headquarters, it is going from bad to worse.