Instituto Nacional de Migración - 91700 Veracruz

Excellent

They are too bureaucratic and they are not sorry that you see them walking around with the freshly brought breakfast between 9:00 and 9:30 am. For that same reason is that, the one that gives you the card numbers is sometimes not there, because it disappears for a long time to go to breakfast. If you have to go several times and with different staff, you will notice that they give you the same different instructions. You can ask a certain procedure and it will say yes and then another that will say that it is not. If you have to go to the legal department it is worse than if you are going to regularization, because in the latter there is at least a file, while in the former you are in time. The only thing I can admit is that so far I have not had the rude staff with my wife, although she has seen that for black people there is racism on the part of some employees. Try to arrive early, do not wait until 9 am, preferably arrive half an hour early and thus they will pass faster, if not until the first.

The INM became a clean administration worthy of its OECD colleagues. In Tuxpan they are served first, very friendly and professional. The same by phone in Veracruz. They are educated, trained people, always in search of improving their service, and if the documents take time, and? How in all administrations of any OECD country because they are official documents that require data capture, verifications, multiple and different levels, file consultation, report delivery, other verifications and editing of formats and documents, so no It is not easy at all and you have to understand these officials who have constant and quality training. If you are dissatisfied, do not hesitate to write to them and they will always have the good answer. For me the truth my respect and gratitude.

Muy buena atención. But the waiting time is very long. Due to the pandemic, only one in three jobs is occupied. Therefore, only 5 people can wait in the house. Recommendation: queue at 8:00 a.m.

Today, Monday, August 31, 2021, I went with all positivism to the Veracruz center migration center to carry out my procedure that I need to do, which is the renewal of a work visa document due to expiration, a procedure that I have been trying to do since July, I arrived at 11 AM and I left at 3 PM without being able to attend to me, I spent 4 hours waiting for at the end they would tell me that they will not attend because it was already departure time without mentioning that they take their time to have lunch comfortably, they did not have the decency of giving advance notice that I would not be able to attend, they preferred to leave waiting and filling with frustration and uncertainty in all the time I lost sitting without mentioning my day at work, it was an experience in bad taste that caused me a discomfort I did like They handle and treat those who are going to do an immigration procedure, the experience of today is very bad, they make them see that they do not care to attend and help, they are only aware of the lunch and departure time like any other Failed bureaucratic entity

Excellent service the staff is very friendly they resolved my wife's issue in just one day I am very grateful God bless you

I don't know why they treat Haitians so badly, I did my refugee process since September 2021, they made the request wrong, I had to go twice to take photos, but nothing in the end it was me who sent the photos to eat and why end in January 2022 Comar was able to make my certificate, they gave it to me after almost a month, and it turned out for a reason that makes no sense they deny me the card. They tell me to come back in April to do it, but how am I going to survive and wait In a city where I cannot work without a card... the treatment of Haitians is very bad, I hope they never have to migrate to another place, because if they knew the sadness, the anguish and the danger that one runs, the treatment would be different. ......thanks for nothing