Instituto Vida - 04500 Ciudad de México

Excellent assisted reproduction clinic one of the best, the doctors give you all the information and confidence in the entire procedure, all the staff are very friendly and they solve all your doubts

At first I was happy with the institution, but being canceled and canceling my appointment were the first pebbles, at reception they only threw the ball, put up with bad faces when I resume the consultations, another pebble. Being mistreated, I asked for my file, they had originals, and they refused. Later, when they ran out of facilities in CDMX, they offered me to make the transfer in Queretaro, which I refused since it put the procedure itself at risk with the transfers, another little stone. To pay for the treatment with promotion, approximately $100,000, it had to be in cash in a single payment, I also refused because of the risks involved, they did not accept transfers or checks, and they were only going to give me a note for my money. I preferred to pay the real cost and wait for the new facilities, I asked to be informed, they gave me dates, I contacted them and they told me that not yet, they gave me another date, like 5 months. Seeing this situation, I asked for my file again and they denied it. For personal reasons, so I also had to postpone and work with my emotional health, in addition to the fact that COVID gave me. I was still in the institute because of the kindness and confidence that Dr. Arroyo gave me, but after he told me that the new facilities were already there and that I would be treated there, it turns out that they give me an appointment at Angeles del Pedregal because they still do not have the facilities . That bothered me a lot, they definitely lost my confidence. I don't care about the facilities, I could wait longer, but the lies ended the trust I had in them, and at this point I only trusted Dr. Arroyo's word, now not even that.