Interapas - 78219 San Luis

Terrible service, the concept in the receipt charges are not clear, and when I went for clarifications after more than an hour that I was waiting, they skip my turn because I was not attentive, I just did not stop immediately, I waited 70 minutes and They can't wait 10 seconds? They finally let me go to customer service after another 5 minutes but what a lack of empathy from the staff they put in Customer Service….

The truth is that this organization has never served, I don't give it 0 stars because it can't be done. I know that they are not going to give me solutions but at least I would like to know what the problem is ? I am sorry because unfortunately I need you but hopefully they will disappear and a new water supplier will be created

Hours of waiting ... I understand that being a dependency that serves many people, the service is very slow, but the truth is that I have had to wait more than 4 hours so that the resolutions at the end do not reach anything. The staff is very friendly and approachable, but it doesn't help make up for lost time.

If you go take your PREDIAL. It is so far. The downtown offices DO NOT NOTIFY what paperwork you have to bring and until you get there they tell you. They do not have applications to pay for water or download your receipt THAT MEDIEVAL.

SCAMMERS Always check that the reading of your receipt agrees with that of the meter, because even if the consumption appears as "0 m³" they charge you the base rate but without recording your real consumption. If your consumption is recorded at 0's or less than what your meter marks, do not pay the receipt and ask for a clarification. Then they take the current real reading and add everything that was not recorded in those months. For example, the base rate in my area is $200, the average consumption is 12 m³ per two months. If I consume 10 m³ and 3 m³ are recorded on my receipt, I continue to pay $200, those 7 m³ that were not recorded will be charged to me the following two-month period and since it will exceed the average consumption and the receipt will be very high. It already happened to me, 3 bimonthly periods in a row they arrived at "0" and even so I paid the $200 base rate, six months later I received the receipt with the actual reading and it was $1,400. I went to file a complaint, they came to check the meter and since there was no leak to justify the high consumption, they did nothing and I had to pay the "debt"

Terrible service, report missing meter in January...I went this week to request information because it hasn't been installed and they don't have meters!!! Come back in June if it has not been installed by that date, meanwhile they charge a "fee" of almost $500 without knowing the real consumption.

Terrible service, to pay you pass immediately but if it is about complaints or any clarification about the excessive charge and poor quality of the water there is little and inefficient staff, it takes 4 hours to train and they only attend until 12, It is incredible that they are so inefficient and that office is the only one in which a clarification can be made. Just as there are several collection boxes, they should have more attention centers for complaints.

5 hours of waiting to try to make a headline change. In the end, it was not achieved because in my last receipt they marked my address as a closed house, when that is not true and the meter works correctly. Now I have to return with evidence (photos of the house's meter to guarantee that everything is fine) to see what happens, instead of them providing a digital medium where I can send said evidence. I hope they update their customer service.