Interlomas - Volkswagen - 52760 Naucalpan de Juárez

She is a VW dealer and distributor, has a repair and maintenance workshop, has original spare parts of the VAG group. The showroom and sales is wide, sometimes it seems that there are so many models in existence, which are piled up, the attention is excellent. The workshop is by appointment by phone or online. One time I entered the workshop to see some of my car and what a barbarian! There is a huge basement, also with lots of cars to repair. The service of spare parts is of high quality, they require the VIN so that they can supply your spare part to "The Plant" ... if they do not have it available, it takes several days. The prices are adequate, you can pay by card, and the paperwork in the box is very slow, you have to wait because of that. The attention is friendly, although sometimes if you see the staff busy and bored. Outside there is no parking place for visitors, everything is full. In the SEAT there is a very friendly Valer Parking that helps you park.

The attention of the staff has declined a lot, they serve you more out of obligation. They do not follow covid-19 measures sl 100%.

Terrible attention in particular from the advisor Angelica who made me compile various paperwork and on several occasions while I was finishing the process I already sold the car (I promise that I am a professional in the health sector and I have no time to lose) that happened twice so it was time lost so much for me that for the advisor there were several trips to the dealership and hardly anyone paid attention to me, I even gave them a paper of PRE authorization of credit with HSBC NOT EVEN THAT was enough because then they sold the car to whoever they said, so I had I had to change the dealership ALWAYS VW and then they sold me my Volkswagen that they would deliver to me in 7 days, like making the easy complicated.

I have a 2021 Polo at that agency for repair on HYP, from the day I left it they agreed to notify me or mark me to confirm the inventory of the vehicle and the service order since they receive it with a handwritten order, frame in the afternoon or they had no idea about the car I mark the next day to check and with the advisor that corresponded to me, he finally answered me, he begins to give me wrong information, they tell you that they already have the car working and everything, to which it was not true. I call the following week, another person answers with a terrible attitude and in the same way I ask about the process of the car and they treat you very badly, you argue that you know more or less the process that has to be done and they treat you worse. You call again the following week and the same is answered by another person who has no idea about the car, they do not ask you for information, they only tell you that it is still pending and until then, he clarified at no time and received no call from the advisor or the person in charge of the process of the car... I ended up dialing the insurer and they gave me more information about my car than in the same agency.... Terrible service it really seems like they are doing you a favor.