iShop Mixup Marina Town Center Cancun - 77500 Cancún

Buenas tardes, I would like to know if you have a supply date for the iPhone 13, it is hard for me to understand that in good order and being their star product they could not have a single one in stock, not only iPhone 13, but not 12 I have tried to communicate constantly by phone giving follow-up and they never answer

Super fast and very attentive. They gave a quick solution to the guarantee request of my tel.

The manager of this store does nothing about the bad practices of how they sell you the insurance of the equipment where when you buy it they tell you one thing and when you apply your insurance they tell you another. Above handles an arrogant treatment and without desire to help.

I no longer go to the Apple Store located in Plaza Américas because one day I had a problem with an employee who answered in a very sarcastic and rude way, on that occasion my AirPods dropped in front of me due to a claim and they were not made. responsible, when I go to the store located in Marina Puerto Cancún I find that the employees put too much pressure on selling something and when you enter you see on their faces the reluctance to attend, many times one wants to enter the store simply to see the products (For they have something on display) but the employees constantly follow you and do not let you see things calmly, they are constantly harassing you, when they realize that you only come to see they tell you that if you are not going to want something or "information" about some product until when they realize that you don't come to buy and go with another client. It is very notorious that when people come in who look like they have a lot of money, they leave you there and go with the other people, providing good service. There are already two terrible experiences in these stores managed by Mixup that do not properly train their employees in something as simple as education and taking care of the way they respond. Review the comments of the Apple Store in Plaza Américas and you will see the number of problems there are.

What a disappointment! What a BAD service! I had to go to this unit because at the La Isla shopping mall, where I was very well attended, they didn't have an iPad Air 4th generation of 256 GB and they weren't evaluating for trade in (up grade) cell phones. On this unit I bought the iPad with 2nd generation pen and asked to rate my cell phone to upgrade at the La Isla store, where I booked a 13 for Max. time requested I go back to pick up the phone and they inform me that I'll have to wait another 40 minutes… Wow, but what happened? When I left the device, the employee who carries out the assessment had gone out for lunch… but why didn't he tell me from the start? Make a fool of the customer knowing that it will take much longer… we are in Cancún the time here is to be spent on tours and not waiting for the organization of the Apple store… congratulations Apple! What a beautiful manager you have there. Look, it looks like rich people's shopping, I'm sure that with this level of service you won't go very far.