ISSSTE C.M.F. ERMITA - 03590 Ciudad de México

Good service from the medical staff, nurses and the laboratory, but there are no medications, and for procedures of vaccines and specialties, it is a real problem

Terrible service, they deny you medical attention and the management does not solve anything.

I have always had good service

My family and I have been using the clinic for 10 years, the medical staff is generally excellent with some exceptions, in general the care is sufficient and the diagnoses accurate.

There is always good care. And the place is clean except one day when the doctor who attended me did not arrive, it took me a long time.

There are many people, they make four lines, one for the laboratory, another to get cards, another for COVID patients, and another for patients with respiratory problems, today I went at 6:30 a.m. and reach token until the afternoon shift at 6:00 p.m. And they only attend to you for 15 minutes per patient. I went today for my chronic low back pain that I have and tomorrow I return for another appointment to see breathing problems (Bronchospasm crisis)

When you make an appointment online or by phone and go to the archive to confirm, be careful and check with the doctor who assigned you that they pass your file, since the man in the archive (Moreno, with an angry attitude and who does not respond to the greeting) who He did not want to give me his name, because he was playing on the cell phone, according to which he did not register or pass the file to the office, since the doctors are not punctual in meeting the appointment times, when we realized that we did not pass, we asked the doctor of the office 3 , who very rudely told me after insisting that I was not on the list, so when I returned with the arrogant Moreno from the file, he was talking on his cell phone and ignoring whoever came, until another colleague arrived and did us the favor of attend to us, seeing that it was a mistake by the colleague, I urgently passed the file to the office that was my turn, but the doctor did not want to attend to us until the last one. It is worth mentioning that the appointment was at 4:45 and I arrived at 4:00 to avoid this. It's 6:45 and they tell us that they will see us until file 20 and they had to change our office since the doctor refused to give us care. Why do they have so many people on file if you spend all your time on the phone playing or talking, while you have people waiting to confirm an appointment? And if you want to mockingly complain, they tell you there is the complaints mailbox. Until he threatened to record, they changed their attitude and behaved coolly.