ISSSTE Family Medicine Clinic Iztapalapa II - 09860 Ciudad de México

The place is fine, you can make an appointment for the consultation in addition to that there is Wi-Fi provided by the same clinic, good attention of the staff in general is fine.

Terrible protocol during the pandemic, while you stand in line no one goes out to provide information on COVID measures, for respiratory diseases they only give 15 tokens for the morning shift and 15 for the afternoon shift, and they only have a canvas for information of a meter that cannot be seen in the dark. After being formed for more than 2 hours and "once they begin to collect the card and you arrive at the door" (only there and until that moment) they ask you if you have symptoms of illness respiratory system, neither before opening nor while receiving the card do they give any other information, that's the way, they just tell you I'm sorry, he shouldn't have been there and there are no more files (as if we were in the clinic every day and the beneficiaries already knew their "protocol" ) In this case, I am writing to LILIANA CONTRERAS JIMENEZ, who said she was the director of the clinic, and left me and another beneficiary without attention.

Its deplorable service system, in the covid care part they are useless if you have the 15 card, they may pass you to the last one. how was my case

I am here at the Iztapalapa II clinic in the X-ray and laboratory area, there are 11 people waiting because the windows are empty, two ladies appear in the background, one of them with her cup of coffee, laughing and laughing, it should be noted that I was 10 min of having arrived and I am the 7th person in line. IT IS A CALL FOR THE DIRECTOR AND / OR MANAGER OF THE CLINIC ... PUT DISIPLINE I understand that they can have breakfast but make us wait or at least one of them is there to give us attention 11:00 am

Today I arrive at an appointment scheduled for an electrocardiogram study for today at 7:30 am, I arrive in advance, I knock on the door to deliver my paperwork and a nurse leaves placing a sheet that is attended until 8 am. Here most of the staff lack ethics and professionalism. Each office apparently sets its rules, there is no authority that regulates them. I ask respect to all the users who attend us in the punctuality in the attention. A call, if there is one, to the authorities of this unit to regulate these situations.

Due to its location it is a very saturated clinic, people arrive very early at 4:00 there are already people taking their places, and if you have to line up near a cake stand they move you, they start to take out their dirty things and even a bag of garbage, tables that invade almost the entire sidewalk, so be prepared to move as soon as they arrive, the service in the clinic is poor they do not have many resources but they work with what they can