ISSSTE Unidad Administrativa de Prestaciones Economicas No.5 - 04360 Ciudad de México

Does anyone know if to finish a LOAN process, you have to go early to get a record? Or is it enough to go to the window? Thanks.

Loan procedure You must arrive a little before 7 o'clock, since they only give 120 tokens ... And they are not respecting the letters of the last name. I disrespect that in the PDF of the schedules, they do not mention this.

Excellent attention. If you have to arrive early to have a record. There they explain very well how to fill out the forms and the required documentation since you are trained, so when you enter you already have everything and the service is extremely fast.

It is a place that does not have parking, but there are franeleros on Av. Universidad that well, we already know they have an agreement and they take care of your car; I went to certify the sheet of beneficiaries of the institutional insurance, my father was a retired teacher and a pensioner who died, I really did not know that this sheet (which was blue before) has to be certified until he tries to collect said insurance and the bank Banorte asked me for this procedure, really despite the pandemic (April 2021) they behaved very well and it was fast, they told me if I had all the documents, which fortunately I was and they gave me a file, I went immediately and they gave me a format to fill in certain data which they received me immediately and gave me a buyer and said that in approximately 2 months there was that certification, if they had it before they would contact me. I know it sounds tragic to wait 2 months for you but really, if you think about it as the lady explained to me, it is a reasonable time, since that sheet of beneficiaries is sent from there to the central offices of the Issste where they look for the file and see and confirm that The one that you really wear is the last one that was made and it has to be signed by the one who currently works as an official of that department of the Issste and later they return it to that office and many until then know which insurance company is going to pay them. In my case, luckily, I go ahead and know that Banorte is going to pay that insurance. But it can also be Metlife, GNP, etc. You really don't know anything about these sad procedures until you go through the death of a loved one. Here there was also a long line but it was for loans, also here the payment of march and pension payment in case of being a widow, and you get your retirement card. I finally went to pick up my certification of beneficiaries almost 2 months later, I tried to talk to the phones they gave but they don't really answer because they are answering, I had gone another day around 1pm but the person at the entrance was very despotic And he told me that if they had already spoken to me, I said no but that it was already 2 months and he told me that they only give 20 tokens and I had to go early, so I went two days later and arrived around 10: 30 am and one of the people who was at the entrance picked me up the paper and said to wait for him and went in and when he left he said that they were looking for the document, after a while a young lady came out and named me, accompany her and finally I They gave the paper, this was really fast, the problem is that the person at the entrance can be very efficient like this or disastrous like the one in the afternoon.