Italika - Jorge Ricardo Huerta Innes - 76058 Santiago de Querétaro

I went to look for a piece and they didn't have it so I ordered them and even paid for it. It took a month to arrive and when I went to pick it up they told me they had already sold it to someone else. I requested that they better give me my money back.

On November 22, 2021 I bought a battery for my recent vx250 that I had bought in this same business in mid-May 2021, They gave me a Dynavolt brand battery that according to them meets the factory specification, they did not give me an invoice since their system failed and according to what they sent me by mail but they never sent it (I have the charge applied to my card $1,413.00), for the 12 December the battery had inflated, Then on Monday the 13th I returned to reconcile my guarantee, they told me emphatically that without a ticket or invoice they could not help me, given my emergency I decided to buy another battery, this time I had to wait a long time for the system to work and for them to deliver my ticket, They gave me an identical battery to the one that was already failing. Not even five days passed and the battery suddenly failed, I went into a short and my motorcycle suddenly turned off. When I go again to claim the throat, they tell me that the problem is the motorcycle, that its battery is not bad, but with another battery that I bought much cheaper 545 pesos my motorcycle does not fail nor does the battery inflate, The last time I went to try to reconcile my guarantee on Friday January 22, 2022 they just tell me that the manager will call me, but he has not called me and now I have two of his defective batteries with me If you can avoid shopping here, you will save time, money and effort!!

Very bad terrible experience to be more exact, they told me that I could pick up a spare part from 10 am to 7 pm and when I arrived at the 6:10 branch they told me that I could no longer pick it up, I would have preferred that they told me come until tomorrow if They weren't going to give it to me, I came from Celaya to be told that they would not always give it to me because the spare parts area was already closed, when they had told me before that until 7:00 pm I really had a bad experience, I do not want to be rude but put on your part Italika constituents !!!!

I took my motorcycle under warranty, they only kept it for 2 days and they did nothing to it... It keeps leaking oil from the rear monoshok Update: I was checking where to repair my motorcycle, they called me again from Italika to apologize and to give me the opportunity to fix my motorcycle, I took great care of it, they applied the guarantee, I waited for the part to arrive and they marked me with new when it arrived (I repeat excellent attention) and they had it for me from one day to the next, it totally changed my opinion and they took away that bad taste in my mouth that I had Before and after photo