Italika Service Centers (Cesit) - 14640 Ciudad de México

10 / NOV / 2021 TERRIBLE TODAY I WANTED TO BUY SOME PARTS AND IT TAKEN AN HOUR AND A HALF TO SERVE ME, SINCE THEY TREATED ME THEY GIVE ME THE SPARE PARTS AND THEY PRETEND THAT I PLACE THEM THAT IS WHY I'M GOING TO THEM SO THAT THEY MAY PLACE THEM THERE IT DOESN'T MATTER THAT I HAVE PLACED THEM THERE AN ADDITIONALLY RUDE COST THE MANAGERS AND DO NOT EXPLAIN WELL WHAT BAD PLAN

Bad service, a bad experience since the mechanics don't know how to do their job well, they told me that the motorcycle had faults which I already knew I bought the parts with them and they proceeded to put them on but today it has the same faults and on the contrary They returned it with missing screws and other faults, which one I claimed and they told me that I could enter the warranty since their workmanship was terrible, I took it back and it's still the same, I recommend that they take it to an experienced mechanic and if they give them bad that they report their failures.

I like the new treatment and the new attitude they took. If you don't like how they treat you, they immediately give you the number of their supervisors. It kind of changes my way of thinking about workshops.

I am sorry to make this comment, but the purpose is that it is useful for those interested. It turns out that yesterday, April 20, 2022, I went to visit a friend who lives very close to this site. Leaving her house, I accompanied her to pick up her motorcycle at this Service Center. We were surprised to see 2 patrols and several agents on the scene. We were waiting in the reception area of ​​the place, when we heard that an employee of the place was recounting what happened to 2 uniformed men. He informed them that the previous day they received a motorcycle at noon and left it parked at the entrance, along with other motorcycles. Before closing, they put them into their premises. The next day they took them out again and supposedly when they were about to check the motorcycle in question, they couldn't find it! what? More than a day passed and they never noticed? There is supposed to be surveillance, as they have 2 security cameras and there are others around. Is nobody aware of the motorcycles that they leave under the sidewalk, or of the cameras? They also do not keep control of the units in service for a daily count? Is a motorcycle stolen in front of your eyes and you don't know what happened? It should be noted that there are several workers, I saw about 6, in addition to the receptionist. After so many hours, they commented that they had not initiated any legal proceedings, since one of the agents commented that the person who made the 911 call was the owner of the stolen vehicle. All of the above generated a great mistrust of this "Authorized Service Center" for my friend and me.