Ivory Eventos - 64754 Monterrey

The facilities are very simple for an event room located in Valle Oriente, it is practically a tent with drywall divisions for the bathrooms and the toast room, speaking of it, it is not a room but an extension of the tent, the food It was very poor, the starter used ingredients that I can find in a HEB, the main course passed without pain or glory and the dessert simply if it had not been served, it would not have been missed, for the drinks the waiters offered to serve you In a plastic thermos when due to the importance of the event, which was a wedding and that the requirements of the room were to attend with strict etiquette, the drinks were not served in crystal glasses or at least glass, they chose to use the thermos of gift that the couple gave, the dance floor is the classic one that simulates glass with lighting but several sections move and sink when you pass, being a risk for people of legal age or overweight, and it has valet parkin g that charges you 80 pesos and in the end asks you for a tip, it definitely does not comply as advertised and I have attended event rooms in areas with less capital gains and they were much better than described.

I loved the decoration, each corner with an ideal detail for beautiful photos, the waiter service and dinner were excellent, however I feel that the catering is lacking, as well as preventive measures due to the pandemic and that the track of the dance to burst if healthy distance as in other event venues and the DJ's music was the complaint of all the guests.

Excellent place to celebrate social events, very tasty food, warm and presentation, personal attention, etc. Congratulations !!!!

I have had the opportunity to work as a supplier and as a photographer in this place and every time I have been present something goes wrong or we have had problems in terms of service. When I found out that my sister had rented that place, I was heartbroken since I have personally witnessed the bad experiences of other brides, my mom told me that the person who sold them the event (Cynthia) was very formal and that everything was being taken very serious, I trusted it thinking that they had improved their attention. On the day of the event, we had been told that the weather would turn on 2 hours before, the event would start at 8pm, it was 7:05pm and the weather still hadn't turned on, and Cynthia, with some aggressive responses, assured us that it was two hours before without even confirming the time he was telling us the same thing. The service of waiters left much to be desired from the moment we arrived it took more than 40 minutes to bring you 1 glass of water, in the whole party that lasts 5 hours, if I received 4 glasses of water/soda it was a lot, when He commented to the captain, he only told us that they could pay attention and nothing happened, they continued with their terrible attention. Dj, screen and 360° camera were hired right there thinking that because they were from there they already had control of the service to what was the opposite, the DJ arrived 1 HRA LATE, the screen which was hired at a cost of $3000 As you can see in the photos, it was less than the measurements, so at least a complete service was expected (besides, when the supposed person in charge of the event was told his name, Julio only turned around and left without telling us if it would be solved or not, obviously with his terrible attention and disposition he did not solve it), they told us that at 10:30 PM the 360° camera service would start again, we approached Julio and he said that he did not know and that is why we had to hire to a coordinator (who was counted on), when the service was by the room, it is assumed that they have controlled and organized their schedules, after asking for explanations without giving us any that would justify their irresponsibility (as in all July n or never knew what to say) with the schedule they put it on 40 minutes later. It is a shame for the salon, with such incompetent staff, unprofessional and with a lack of attitude in terms of customer service.

I loved the place. It has an elegant design and several areas for different events. It has a large parking lot and the attention from the customer service staff is friendly and willing to listen to you. There are some details that could be improved and the staff is available to improve those small details that may arise.