Izzi - 86050 Villahermosa

Excellent atention!

Your attention is helpful... but your service regarding the network is lousy... everyone goes with the same detail to the network ..

Well, they are companies already regulated and the employees help you in case of doubts and very attentive payment method

This Izzi office is where the television-telephone-internet service is contracted and paid. This office when it was CABLECOM, the contracted TV service was good, more channels, the change was made without notifying the CABLECOM user to IZZI, taking a modem with a remote control, leaving only one TV, if you want another it has a cost, they removed channels which today have a cost. They increase your rent, without notifying you, as in my case in 2021 I paid the month of July. Until January 2022, my amazement that according to me, I had paid for 7 months, they cut my service, because I owed the month of January. Upon arriving at the office, and requesting clarification, and the executive named Angelica; That indeed, I had paid until January, but as the rent increased, it decreased from the last month, that is, the month of January. In other words, IZZI does not respect, violates and increases its service at will and under the satisfaction of COFETEL, PROFECO. But the only culprit is one as a user, because we let these companies violate the rights as a consumer, also that is why there is T.V. Open, which is free and is the same as pay television, because there are more commercials than programming, and movies repeat them 365 days a year.

Good attention from the security guard, at that moment when I arrived, the practices were failing, no advisor came to support you, it took longer than it should have, as an observation there should be an ATM open until 10:00 pm so that there is time to do the pay...

They treated me very well it was fast and they clarified the problem I had it was a good service

Terrible attention from employees. They do not solve anything, everything has to be done by phone and application. Without very rude or to pay as you can with them is at the cashier. So I don't understand why they're still there if they don't help at all or solve anything. Terrible service from everyone.