J. García López Casa Tlalpan - 14389 Ciudad de México

The service in general is good, however the work of the people who sell you the services is disastrous when they want to sell you additional options as mandatory, taking advantage of the situation of the people who arrive there hurt by the loss of a relative. They told us that embalming was mandatory when my relative was going to be cremated. Bad mouth taste

They help you when you least want problems. Times are obviously lengthening for sadly obvious reasons of high demand for services. But we were treated very well by a very professional, respectful and even sensitive management because they had the courtesy to selflessly advise you in very sad moments. The relocation workers are very understanding and respectful of pain and grief.

Be careful with these types of funeral homes, terrible human sense, mediocre and discriminatory care. My grandfather passed away last month, we are a very extended family and despite the rain that fell, they would not let us even enter to cover ourselves with the water, but in the end that is the least of it. As soon as the urn in which they gave us to my grandmother was changed, it was in a plastic garbage bag (in truth this may be possible). Apart from the fact that they had told us that once the death of our loved one occurred, we with the death certificate would not have to do any kind of paperwork ... It was quite a show, all day from one place to another and finally the body of my grandfather had to stay in shelter and cremated until the next day. This is totally disrespectful, discriminatory. I do not recommend based on this experience, funeral services of J.Garciía López

Terrible service and horrible experience! In the Talpan branch it took eight days to deliver the ashes of my relative, the documents fill them out incorrectly and at their convenience, if you ask them to correct it, they will not do it; It took them two months to deliver the minutes and they told me that if I was urged to go to Arcos de Belen, when it is part of their service! They also do their extra business and profit from personal data (a lawyer spoke to me on behalf of the company that to expedite my delivery of the minutes and I spoke to the branch and they said it was not true), last minute extra charges and immediate settlement, you cannot ensure that it is your family member. The day my relative died, it took almost 11 hours to collect the body, and they no longer called us to identify it at the funeral home, so you run the risk that it is not your relative at the time of delivery, since they may pick up more people because they arrived 2 hours after picking it up when the funeral home is 20 minutes away, counting that it was already early morning. At the last minute they tell you that you have to pay extras for a sanitary fence (only the suits that the gentlemen wear, who also asked us for a tip for removing the body in a "respectful" way) and they offer you the medical certificate that is very expensive (3500 pesos) and you pay it in a separate bank account, in addition, they do not even know which doctor understood you by phone and they do not give you the original or copies, I asked for it and they did not give me anything, they only sent me photos via WhatsApp. The manager who attended us (2h after we arrived at the funeral home) told him that it took us a long time (it was just us) and he became haughty, later he fell asleep while they attended to us, very rude and not to mention the secretary who attends between The manager demanded the settlement of the package and its extra charges (4500 for its "sanitary fence") at the time, when the contract indicates that it may be at the time of termination of the service (two months later) and they still owe a video they offer, which we send what they asked for and no reply has been given. Also in headquarters if you speak, some of the receptionists do not take the required seriousness to this job. I do not recommend it, very bad experience, bad service and very expensive for what they offer, at a time that is already painful.

More tact, the receptionist lousy sense of empathy. It almost tells us that if we come for a corpse ? All good, but do not receive that way, the person we are here for is not just a body, leave that to the hospital.

DO NOT GO TO THIS PLACE, THEY ARE FIRST-CLASS CORRUPT, THEY LET THEMSELVES BE MANIPULATED AND SOLD. 6 MONTHS AGO MY GRANDFATHER PASSED AWAY, DUE TO FAMILY PROBLEMS, AN AUNT MADE HER ELDERLY DAUGHTER PASS AS THE DECEASED SPOUSE AND THOSE IN THAT SPECIFIC PLACE DID NOT ASK THEM FOR PROOF OF MARRIAGE OR ANYTHING, AND ALLOWED THEM TO BE MANIPULATED. THEY SAID THAT MY GRANDFATHER'S GRANDDAUGHTER WAS THE WIDOW AND THEY DID NOT LET MY UNCLES AND MY MOTHER see my grandfather and say goodbye to him because the "dial lady" gave the order that no one see him. The children of the deceased showed their Agnes and even so they were not allowed to see the urn from afar. I THINK THIS PLACE IS RECOMMENDED. For a change, they give you long and do not attend to you or keep their word. FIRST-CLASS LIARS, CORRUPT, ZERO EMPATHY.

Very bad experience at Casa Tlalpan, from the valet who is not friendly at all, even at the reception, I am surprised that they do not let even a bottle of water pass because you did not consume them there, in general the staff does not have any empathy

Terrible customer service, they take advantage of the situation, the food in the cafeteria hurt 5 people, if you want to hire the coffee service in the room 20 glasses for more than 1000 pesos! Everything is a business, it hurts that the facilities are good but the service is disastrous! ?