JAC Solana Guadalajara - 45080 Zapopan

Good day everyone, I am the owner of a T6, a few weeks ago I published a complaint in the GDL agency for the service, and you also have to publish the good things when there is one, the truth is that the attention of the Workshop staff at the beginning was not It was very good (it is an area of ​​opportunity), the Service Manager's attention was always excellent, he behaved up to the task and I understand that there are situations beyond his reach, but even so he moved internally and did the impossible , possible, this time I give it a 10, just as feedback to the brand, if they have to do something to increase the branches and workshops in the GDL metropolitan area and increase the availability of parts and qualified labor , so that they reduce customer service times, I hope this comment reaches personnel who make decisions and do something because the brand may drop due to this customer service issue.

They have good cars and trucks at a good price, the financing is good but the truth is that the after-sales service and, above all, the guarantees are terrible and what follows. I left my T6 because of certain witnesses that started to light up and told me that it was "shocked" and that is why it was not covered by warranty. They "took" it to the factory for a diagnosis and to see if the guarantee applied and I put it in quotes because it seems to me that it is still in the agency, it has been almost 3 weeks and they have not given me an answer. I am already preparing to file a complaint with the prophet when they tell me that my guarantee will not proceed. I regret not having bought a nissan.

AWFUL ATTENTION, it simply does not exist. They could never tell me that the part they had to change had already arrived, I took it and they couldn't tell me that my truck was ready, they hide behind saying that they have a lot of work. They bring me around. Since January I have done 4 laps and my truck has not stayed. For the 0 attention they have in service, do not buy there.

The service is lousy. Last year, in July, I took out a policy for a claim until September, the van was sent in for repair because the parts took a long time to arrive, in September a new claim was made at the agency without my authorization because they broke the front glass (until this time I went I found out that they used my policy) ... as they removed the glass to replace it, the moldings broke, the same ones that they placed when installing the new glass, all broken!!! When the car was delivered to me, it detected errors in the hood and the moldings, so I request that the damage be fixed, an agreement is reached that until the new moldings arrive, it goes back to the workshop, 5 months have passed since that and I no longer know They made them responsible for the painting of the car because they assure that the bubbles that burst are due to bird droppings when, before leaving the agency, I indicated the details.... To top it all off, they change personnel and ignore past situations... ..... And it is not the first time that I have had a situation where they take a long time to solve, and then they only say that it is not included in the policy.... I must add that it took a month to change the glass moldings, that at no time did they give me a service sheet and that in the parts where the sheet was visible it seems that they had been patched with a red color. Super ugly........

The service culture is practically non-existent. I have almost 3 weeks and no one can give me a diagnosis of my car. They told me that some technicians from the plant had to come to check the car because they are not trained here. They have promised to talk to me in 10 minutes and whole days go by without anyone speaking to me. They lack a lot of training and dedication to service. I confirm that the service leaves much to be desired. I would like to know with whom I can escalate my complaint

1. Getting an appointment for service is impossible. They never answered me on WhatsApp and by phone it is waiting more than 10 minutes for them to answer you. 2. My appointment was never confirmed, I had to dial again to confirm. 3. The car delivery time was one hour later than agreed. They never warned that it would be late.