JAPAY payment module - 97148 Mérida

Like all government agencies, disastrous to attend. They demand the payment to make a procedure and it takes weeks to deliver it, because the signature of the director is missing. Even if it was the president, they are simply inept.

I have been paying with an old receipt for 10 years because my address was domiciled in another neighborhood where just 10 years ago I paid there due to proximity to my old job. I have already made a lot of reports, accumulated several report numbers and nothing, my receipt of payment does not arrive at my house. A man from García Ginerés came to see me about five years ago saying that why did my payment come to him, that he fixed it and I still can't fix it because the people who work at JAPAY do nothing to verify that my receipt is actually received. I got to my house. I already endured the arrogances of the administrations of the past, I waited for the new administration to arrive and there would be a change, but I still do not see my proof of payment at my home. Now every time the gentlemen of JAPAY come to check they tell me that it is impossible that I do not have my receipt of payment because "they are giving the service and verifying that it has consumption". In other words, I am crazy and without solving the problem. Until I pay surcharges for this situation.

Quick and good service by the staff that attends you, there is paid service from your car.

Excellent attention to self-payment. Hours from Monday to Friday from 8:00 a.m. to 3:00 p.m. and Saturdays from 8:00 a.m. to 2:00 p.m.

For 5 months they said that they were going to change my meter that why it was slow until now they have not done it and if I am paying my consumption and the payment is not reflected, they are charging more each and I already paid more than what I consume

They are charging me a seventh bimonthly receipt, if the year only has twelve months, what a JAPAY official explain to me, I already dialed and they cut me off ...

Except for the security lady at the door, those who charge seem like robots, they are in their world talking about their problems and there is no specialized attention, no thank you, or anything that they educate you with when you grow up. They need to improve... A lot.