Juzgado 38 del Registro Civil - 01480 Ciudad de México

They were very kind and gave us a clear explanation, the process was fast, I really liked their attention.

It was terrible; It is assumed that due to contingency, it is one of the few that is working, they have a schedule from 8 to 3 pm, they stopped providing service at 1:30, the reason was that they deliver a maximum of 30 tokens at 8 AM, but nowhere is there any specification in this regard, when in previous days I coincided with the judge at the entrance, I asked her if it was necessary to make an appointment to which she replied that all I had to do was train at the time I mentioned and He gave me the attention, so we arrived at the court at 12 o'clock we were in line, no one from the staff came out to clarify for us so as not to be exposing the babies; We pointed out to the judge and, much to her regret, we were given the attention, saying that "the system was failing." I think that if when they saw the line of people they had taken the trouble to tell us it would be different, coupled with the fact that the person who received us at the door was the photographer !!!!! By the way, something incredible! After my husband complained, 5 of us were served in less than half an hour !!!!!!!! When they were taking forever to attend to each person in the morning

Friendly staff but take into account that they stop serving 30 minutes before closing they should put that they close at 2:30 so as not to double back

They deny you the service and rudely they told me they no longer took the minutes and to go to Mixcoac for the mega, I forgot to ask if the line was correct and another lady told me to go later because there was no system that if they took the act there they contradict and deny the service

Good and fast attention, remember that for any procedure you have to enter the page to download the forms and fill them out, otherwise they are sold there for $ 10

Good service and attentive employees, the only problem is the delay in care (you suffer with your baby in the sun for almost 3 hours without being able to do anything) I understand that it is because of the covid but still it is something that can be improved

Both the person who attended me when I arrived, a man, and the judge were very kind. I wish all the people who provide a public service were the same.

Precarious information to carry out procedures, slow and heavy service and attention caused by inconclusive information, generating additional expenses for copies that charge 10 pesos outside the registry, change appointments without prior notice. Due to the contingency, no family member could enter the firm, without prior consent an unknown camerawoman entered. When trying to complete the process, the person in charge of printing the minutes is not found despite coming on different days and times, sadly these are our corrupt and incompetent public servants.