K-MSG - 64280 Monterrey

Terrible attention, poorly trained staff, poorly inspected work, they do not have professional ethics

The quality of work is very excellent and very good price ?

Excellent service and after 3 workshops here if they repaired it well congratulations

Too bad, they don't even do their job, I took it for an injector that was failing and they insisted that it wasn't that and they sold me a new coil and it wasn't even that and to their face I showed them that it was the fault and still They kept clinging to the fact that it was not that and that it was just a coil when even with the new coil it continued to make the error and apart from what they do not tell you from the beginning is that when you pay by card, they want to charge you a percentage later, which they never tell you even though I told them more than 3 times that the payment would be by card

Miguel Ángel Segura Arellano, owner of this downgraded workshop, is a swindler and cynic, he has cars that have not been delivered for years, many broken down and does not give an answer, he is sued by many people, he is dedicated to stealing not fixing anything because he is not even an Engineer , in jail is where he should be and will be.

I DO NOT RECOMMEND THEM, AWFUL SERVICE, THEY ARE NOT CAREFUL WITH CARS, THEY DAMAGED MY ENGINE COVER (LIKE THEY PUT IT ON THE FLOOR AND LEFT IT SCRATCHED) AND OTHER PLASTICS INCLUDING THE BATTERY COVER, FOR MORE THAN 1 MONTH, THEY ARRIVED TO REPLACE IT AND THEY HAVE NOT DONE IT, THE OWNER MIGUEL SEGURA DOESN'T ANSWER MY CALLS ANYMORE, HE ALSO DOESN'T ANSWER MY CEL, ALSO VERY EXPENSIVE, ZERO RECOMMENDED. My car didn't have anything scratched and they left it like that, (I ADD PHOTOS) it seems that they fought over the engine. I put a photo of when it was before I took it, at the end of the images you can see it. DO NOT PUT YOUR CARS AT RISK AND AVOID HEADACHES AND WASTE OF TIME!

Reason for admission: The central multimedia screen of the car does not turn on. At the time of picking up the car 5 weeks later: The central multimedia screen of the car does not turn on (Yet), misadjusted handbrake and additional 1550 KM in the car. The short version: Terrible treatment of the customer, arrogance and aggressiveness of the pseudo-engineer, they are clearly not experts in the Audi, VW and Seat platforms, shady acts with the possession of the vehicles, they make magic by disappearing cars. If you value your car, save yourself one of the worst consumer experiences that can happen. Detailed version: The car arrived on January 21, 2022, since the central multimedia screen did not turn on. He was received by a group of three ladies and an assistant mechanic who looked completely lost, they took 45 minutes to fill out the corresponding paperwork. First week: still no news from the car and to my surprise they didn't answer the phones. Second week: I manage to connect the call to what the manager of the workshop tells me that he still hasn't found the fault, so he will have to take the car to a third-party workshop in the Hidalgo neighborhood (Despite the fact that the signed contract remarks on the first clause "...K-MSG will not condition the provision of vehicle repair and/or maintenance services to the acquisition or rental of products or services in the establishment or in another predetermined workshop or agency"). Third week: Again they do not answer the phones, I go to the workshop and to my great surprise, the workshop NO LONGER EXISTS. After much insistence, a new secretary now answers me, mentioning that they have moved to another workshop and that the car is not ready yet. At no time did it occur to any member of K-MSG that it would be a good idea to mention that they will move ALL CUSTOMER CARS TO A NEW ADDRESS WITHOUT AUTHORIZATION OR PRIOR NOTICE. At that very moment I go to the workshop, where they show me my car and mention that they are working on it, that all the detail is a tiny piece that they are going to replace. Fourth week: They did not answer a single message or call. I don't know anything about the whereabouts of the car or what will be done to it. Fifth week: They mention to me that they lost the piece in the move and that is why it could not be replaced, shielding themselves and insulting their "incompetent employees" at all times for not knowing what they are doing (Excellent way of talking about your employees in front of the client , instills too much confidence in the overall workshop experience). I give you an ultimatum on February 24 to pick up the car, whether it is there or not. February 24: I mention that I arrive at the workshop in 10 minutes, to which they tell me to wait 2 hours to arrive. Ignoring it, I arrive at the workshop and THE CAR IS NOT THERE, the secretary Gabriela Arechiga tells me that the car is in the warehouse (former workshop), so I go to the previous workshop AND THERE IS NOTHING THERE EITHER, the place looks abandoned and when asking the neighbors, they mention that all the cars have been removed for 2 weeks. I return to the new address of the workshop and magically my car appears. After a justifying sermon on why they continue without repairing the central multimedia screen, he proceeds to deliver the car. I realize that the car's handbrake is out of adjustment (it was not delivered like this) and with 1556 extra km traveled in the last 5 weeks, which is assumed that the car was stopped in the workshop. About the handbrake: In an attempt to convince (or deceive), he blames the car's linings (which are less than 3 months new and are of excellent quality). Dissatisfied with his response, I call my trusted brake mechanic to which he comments that what he mentions doesn't make sense, when I confront him again the aggressiveness begins and he insists that "he gives me new brake pads for free so that I realize that he is right", after arguing for a longer time, the self-styled "mechanic" proceeds to speak to a colleague of his brake specialist, who in turn concludes that his proclamation of brake linings is absurd.