Kanaus Polanco - 11550 Ciudad de México

Nice robes, and excellent service. I had a misunderstanding at the store and Kanaus took care to fix it promptly. Thanks !

Excellent attention they were very friendly and the products were very good

Excellent robes and pajamas of very good quality in fabric and good designs. The store has a good assortment. Andreina's attention is excellent. For me it is better to go buy them in Polanco even if it is far away because my online shopping experience was unpleasant.

I love the quality of the uniforms and attention from Miss Gloria, she gave me very good advice and I am very happy! Thanks

Excellent attention from Gloria, who did everything possible to find the size and model that I needed, apart from the excellent advice to choose the best uniform!

The quality of the scrubs is impeccable, some of higher quality, such as the metallic finish on the waistband of the pants, and others of lower quality, as it looks like a simple tennis shoelace. For the designs, fabric, clothing, it is worth the purchase. It is the first time that I buy there by recommendation, but my shopping experience has been terrible for three reasons: First of all, it is the only branch in Mexico City, it is practically impossible for them to have it without stocking. I attended on Saturday and they had absolutely nothing that they offer online and although they gave me options and I accepted them due to the urgency of the acquisition, I was disappointed with the comment: Come back on Tuesday because that day they stock us (as if we all had the arrangement of store hours) Second, while I was trying on the clothes, they made me comments that border on classism "your white skin stands out with everything" And if it were dark? Frankly, I am going to acquire material for work, not to show off my skin. So that comment should have been saved. And finally, the most embarrassing thing of all is that when I asked for a size M in a cobalt scrub, they assigned me a size L in the pants and M in the Philippine one. The truth is that I did not review and trust what is taking me. The difference in size is minimal, so it did not cause me any inconvenience. But during the week I receive messages and audios from the store, being able to return the pants because the other set has been left out, to which I answer that I had already used it and they were even in the sterilization area of ​​the hospital where I work. Then the audios followed, then return the pants or pay the difference. I replied that I thought that type of comment was in bad taste but that it was fine, I'll pay the difference, tell me what account I'll transfer you to. And then the audios and messages of harassment begin: You know better not, you have to bring it because you have to verify it in the warehouse and so on. I can't, I already used it, I replied. He answers me "Calm down" When the conflict is them and their disastrous customer service A horrible shopping experience, I re-recorded an audio but they did not answer it. Now it turns out that from being a client I went on to be treated like a criminal. They are definitely bound to improve their service

I can't speak about the physical store but about Kanaus as a company and I am extremely disappointed. I bought a Full zip jacket and one of the side zippers broke the day I put it on and without having washed it, I contacted them to ask for the change and they told me there is no stock, we can't fix the one you had and we don't know when arrive. A month and a half later they send me the jacket again and exactly the same thing happens, on the same side, exactly the same closure!!! which makes me think that they sent me the same defective one, when they told me that it could not be fixed, among other things. Now I request a change but with the difference that I ask that I return the defective one as soon as the new one arrives. After so much patience on my part, so much inconvenience, etc., they tell me that due to company policies it is not possible. Lousy customer service and at least that lousy quality jacket. It's worth 1,690 pesos and it's not good quality at all.