KARCHER DISTRIBUIDOR AUTORIZADO - 97144 Mérida

Excellent attention !!

Good products and attention

Punctual service in Karcher equipment.

A fraud. They make "fixes" that last less than a month or two uses. They do not guarantee their jobs and "employee" changes are frequent.

We take a hydro washer for corrective maintenance and they tell you that the diagnosis has a price of $ 400, which will be paid at the price of the final repair, which we pay. At 24 hours they report that it has already been checked and that the equipment requires a change of the pump, gears, gaskets, etc. (basically all new) and that the repair cost is $ 2,900 after discounting the $ 400. (That is, $ 3,300 plus VAT) seemed high compared to a new one. I told the lady that at this time I would not do it for the amount and that please give me the diagnosis in writing (because I understand that it was what I paid) and they did not do it and she told me that in case of withdrawing the equipment and wanting to repair it later, you would have to pay the $ 400 diagnostic fee again. Obviously I already picked up my equipment and I will not take anything there again. I am not an expert on Karcher spare parts, but his strategy and handling of the situation do not seem adequate to me.