Kater Automotriz Naucalpan - 53138 Naucalpan de Juárez

My experience was very good, from reception to delivery, the painting work was excellent and very fast.

I went to repair my unit through an insurance company and the truth is that the work done leaves much to be desired, the poorly placed paint with the appearance of shell paper. It should be noted that they told me that they would not paint the entire piece and if I required it to be painted they would charge me $1400 for it.

Bad attention since you arrive at the reception with the lady. And very few employees and you have to wait up to an hour for your car to be received. There is only one person who receives your car, very bad attention, not recommended. Ask another workshop what they assign you

I had a mishap last week and my GNP insurance gave me that workshop option, which I chose because it was the closest to my home, but reading the comments about the service I am regretting having done so. Does anyone know if you can value my blow and, like in other insurers, give me the money to fix it on my own?

The service of that workshop is super ugly, it is incredible that gnp trusted them. I had to take my car somewhere else because they didn't replace the broken parts they just put them together and painted them. I told them that I didn't like how my car turned out and they only said oh it has a 1 year warranty, of course so that when I take it they say it's not appropriate. It's a shame that places like this exist. And I recommend that you do not fill out the sheets until you are given your car keys. Poor quality of materials, the paint peeled off and they delivered it to me out of square, dirty inside and full of white paste in grooves and masking tape... a certain Alejandro wanted to charge me 1,400 for painting the entire fascia and since I didn't want to, he told me that they would only paint the corner where the bump was, and that it was going to be ugly and it would look bad.

I thought that the comments I read did not reflect the reality of this workshop because they delivered my car from the accident (rear impact) in good condition, but with me they exceeded the reality expressed by other users. Ten minutes after I left the workshop, my car had mechanical failures, which was not why I brought it in with them and he left me stranded. I called the advisor and he told me that he couldn't help me because he had already left work, so for my means I had to tow it to my home, I have looked for it in subsequent days giving me excuses for not being responsible and now they don't even answer me on the lines they gave me and at reception they tell me that they will return the call that they are busy and they don't answer me can attend, this workshop does not do the repairs in Naucalpan, all the cars are transferred to another branch in Ecatepec but that is also not said by the GNP advisors at the time of assigning the workshop in the incident. I really do not recommend this place for its repairs and more because they are not responsible for what happens to the unit outside of what the GNP workshop entry sheet marks. Obviously I have already filed my formal complaint with GNP but I also have to wait a week for them to give me a solution and my vehicle while it is only parked with mechanical damage.

I have GNP insurance and I found out about this workshop due to a claim I had. First you must arrive early and I recommend a day during the week, since there are few people and they receive your car quickly but at the entrance they do not let you pass until you sign in, but in this process there is a policeman at the entrance who is very rude and it seems that you are going to steal something, he is not polite and gives a bad image of the workshop. Since he lets you pass reluctantly, at the reception they treated me very well, they followed up on my house, we checked the car with the accident and they gave me my order number. During the process of working on the car, they were letting me know how it was going and that made me very professional. In the end it took 2 weeks to deliver my car and the result was very good. I highly recommend the service at this body shop. Excellent atention.

When I read the negative comments I thought they were exaggerating, GNP cannot have workshops without quality. To my surprise, all the comments fall short, it is a lousy service, absolutely everything wrong. They put a fascia on my vehicle that was not of the model or it was a "generic" of low quality, the muffler did not match the channel of the fascia. The paint looks very bad, the finishes are terrible, the muffler is loose, the skulls are not original. When they paint they are not clean at all, the tires are splattered with paint, it is a lousy service. In addition, the rear and front seats had personal belongings of the employees (medicines, USB cable in the glove compartment, and a maelo ruiz mix sauce disk), which tells me that the car has been used for personal reasons, they do not have the bother to wash and vacuum it and remove your personal belongings. It is likely that the car was ready in two weeks and they used it for another two to ride around the cdmx. It's incredible, after this I will never change insurance GPN again. After I complained about the "facia" it took another week to put a "correct" facia in total 5 weeks for a job without quality. And to top it off, if you don't sign a document of conformity, they don't give you the vehicle, so I had to lie saying that I was satisfied with the work.