Kavak Artz Pedregal - 01900 Ciudad de México

The attention online is fabulous but the "kavak experience" of going into rooms to "convince" you of their service is fatal. Save yourself that penalty by saying that you already know it and see the cars and offers they have. The attention, mainly from the girl at the entrance, was appalling. I would have preferred to interact with a machine. I don't know if they are so cold because they are up to the 6th basement surrounded by cement, but it takes the human interaction of someone to show you the car and not send you for a walk to see if you find the car you have already set aside. I almost gave it a star for the service there but I refrained because the rest has been good.

Terrible experience in the delivery of the vehicle. It took more than 4 hours for them to deliver the vehicle from the time they indicated they would deliver it. Zero courtesies during the wait (water, coffee, snacks). They must speed up delivery times since 4 hours for this process is a lack of respect for customer times.

The worst service and car buying experience I've had in my life, their advisors answer a message after hours or even days, the cars assure you that they have a "Kavak warranty" and they come mechanically wrong, it's been 3 weeks since I bought a car there, of which it has already been checked and repaired 3 times!! They fix it from one thing and break it down another. The last time they ended up breaking the gear lever and I couldn't put the vehicle in parking, they didn't even check it and the worst thing was that they delivered it to me!! Exposing my security. It seems that their mechanics don't even know what they're doing. I have requested the return of my money, they continue to charge you monthly and they are not even to answer you by WhatsApp, and by call you raise the complaint and they tell you that they will respond in 72 hours. Because of all the advertising we see, people believe that Kavak is a reliable, safe company with good treatment and customer experience. Let me tell you that they have been sooo overwhelmed, they can't cope and they don't know what to do because of so many complaints they have, they lack a lot of training and improve their processes. It would even have been better to buy my car with a coyote than with the "Mexican unicorn"

One option. To buy preowned cars great variety basement 6 in Artz. I give an example of prices.

Terrible service, they do not deliver complete papers, it has been a nightmare and I do not recommend it. They play with people and they just want you to pay and get paid. Their poor service has affected my physical health and they only respond with threats. We met someone from Kavak corporate and he has helped us a bit, but he shouldn't have to go through this car-buying nightmare. We came to Kavak by recommendation and now I say DON'T BUY THERE! We are seeing this issue legally and solving it in the best way. How sad to read a high percentage of bad comments.

We waited more than two hours to be shown a car. They paint everything very fast and efficient, and the same employees complain that there are not enough staff and that it is better to leave your complaint on a tablet. I feel disappointed.

I had many doubts to see the system that manages everything via the internet and I wanted to go see if the company existed and if what they offer was real and the truth is that I was shocked at the way they work at first it was difficult for me to immerse myself in the modality but already there I really liked it a lot.

First time knowing the experience in KAVAK ?? It really is an experience from the moment you arrive, they enter you into some rooms with a screen to talk to you through videos about what they are, how they came about and how to use the App. The route is 100% visual, but when you leave, you arrive at a waiting room where you no longer know what to do, take turns or see cars. I went to see the cars they had on display, (they really have a lot) but the ones I was looking for were in pretty bad shape (missing internal parts) and smelled awful. ? They were evaluating my car and it was more than 2 hours. They called me to tell me the offer they sent it to me by mail, anyway, I had no more human contact haha. If you want to sell your car at KAVAK when you make your appointment, ask what you have to bring (for not having a duplicate key, they were already discounting it from me), how long it will take approximately, what papers to bring to make the sale and cover up well, they are at basement 6 so it's cold.