Kavak Parque Las Antenas - 09919 Ciudad de México

Sell: Before arriving they make a confirmation call. Ask how to go to Kavak. You leave the registration card, the 2 keys and verification in the passenger seat, they do not give you any receipt. You go to reception, they give you an electronic badge, you go to a waiting room. The person who attended to me at the reception did not give me detailed indications of what was next, did not tell me that: I had to register my badge in the entrance computer, he told me to enter through the white door without pointing it to me (Holding it to one side .), I assumed it was in a door that I had seen previously, I had the wrong door and he did not correct me, another client did. In the document reception room (Do not forget to record the number of your electronic badge in each part of the process, otherwise they will not call you.), You are attended by an advisor who in general are efficient, friendly and clarify all your doubts. They say you must be patient since the complete process will take 4 to 5 hours maximum. The advisers review your documents, while they physically inspect your vehicle and ask you to wait about 20 minutes in the waiting room, they say you can leave the waiting room since electronic badges have scope throughout the square, but they do not recommend it because you can lose your turn, most people wait there. My proposal did not arrive in 20 minutes, but 2 hours later (In my case this proposal arrived - $ 14,000 below the one sent when I scheduled, fine discount, cancellation of my insurance, tuning, tires, aesthetics and motor support.). I re-registered badge. 1 hour later they contact me via WhatsApp (I suggest you check if you have fines since they discount them to 200% and if you pay them, they no longer charge you.). I accepted the proposal and they asked me for an account statement, after I sent it to them they did not contact me for more than 1 hour, when I asked what was next? I was informed that the contract was being generated. Finally, after being 6 hours on hold, they tell me that to acquire my vehicle I had to present documents that I did not have at the time (original, more legible invoice, settlement letter from the finance company (I am the only owner but I acquired it again via credit.) , high and low of the previous plates (And 2 documents more than if it had.).) Personally, I take that as a lousy service because they could have informed me from the delivery of documents and not make me wait 6 hours. When you retire (For not being able to make the purchase.). They ask you to sign that they are giving you the 2 sets of keys, the original invoice, the circulation card, the possessions, the verification stub (Some documents that remained in the vehicle.) I did not sign then, they were not delivering, they say I would find them inside my vehicle (Which actually happened.). They give you simple instructions on how to leave without paying your ticket: Go to S2 and there is the toll booth; Actually you have to go in the huge parking lot to basement 2, almost down from Walmart you to corridor D (They go by alphabet), they are the last ones where there are almost no cars parked and from there you look for column 10 they are numbered and you can get confused For example column 34 above they paint 3 and below 4, in front of column D10 there is a local collection where they give you an exit ticket, but you only have 15 minutes to get there and another 10 to leave, so if you thought In going to eat something, do not do it because they will charge you for all the hours that you have spent waiting for the procedure. I observed people who were already happy signing their contract (I think that same day.), Some others who mentioned that they have already been in the process for 2 days, but that they were finally signing a contract and some others upset because they commented that there was very little what they they gave them for their vehicle or they asked for many documents.

They never tell you that it is an all-day process, I arrived at 11 and left at 6 without selling, they never knew what happened to my contract, then they said that the data of who sold me was not accredited, but I bought it with them , I do not understand??????. The staff only know their lines but anything outside of that, they have no idea how to respond

If you have never visited Kavak, be careful... Do it. Not only do they sell you cars... Also a unique shopping experience, very modern and out of the traditional car sales, so everything is virtual and most importantly you don't have annoying salesmen behind you, you are free to open one and another car... Without pressure of "Which one to Buy" I will surely buy with Kavak.

Okay, to enter they use technology, I liked that. They have few cars, it's obvious they can't have that many. They treated us well. I like that they are not on top of you to buy.

The challenging attitude of the receptionist leaves much to think about. In itself, the attention at a general level is bad, as a client, you never expect the receptionist to put you on your own with the client. The receptionist was upset and gave out of place instructions that did not correspond to what the internal agents indicated. I was commenting that due to a pandemic, only one person per procedure could pass through, that's fine, those are their policies, however, when entering door 2 there were quite a few people with the company of even third parties. In my opinion it was an inequitable matter of customer service. Apparently she took it personally and started shouting haughtily. Situation too unpleasant for us customers. It is important that people like this do not represent the company since they are the first contact with the client and you leave with a very bad taste in your mouth.

The experience of going for the first time is very fun and the attention is excellent. Too bad they didn't convince us to sell my brother-in-law's car.

Terrible communication and times. They give you conflicting directions when wanting to sell a car. They do not give you clarity about the process or the times and they ask you for more and more things and above all they lengthen the time to give you an answer. They are not clear about the documents you need. Even though I checked the lists of the app, the video (the one they show you in person) and the website. All the lists were different and none was complete because even when I arrived they asked me for others. They tell you that they give you an answer in 1 hour and then they ask you for another half hour, they extend another 20 minutes, then they call you and tell you that the process takes several more hours and that's how they take you. It is better to say "in x h you have an answer" and be clear and direct. I see no interest from the employees. Some tell you one thing and others tell you another. I'm leaving very disappointed and annoyed, I was very excited about a better service...