Kavak Patio Tlalpan - 14420 Ciudad de México

The experience is good but it would be great if they put all the characteristics and detailed information of each car such as displacement, equipment, etc... That would help many customers to select more easily.

A nightmare from start to finish. In general Kavak has been getting worse as it grows, its advertising is great but in reality it is enough to take a look at social networks to see the number of complaints and problems with its clients, the above largely due to its processes, its lack of clarity, certainty and disgusting customer service. The only beneficiary is Kavak and the client is the one who pays the consequences. If you sell, they discount everything, they pay well against the market but they discount things that in the end they don't fix, everything aesthetic stays like this and on sale they go up more than 35% of what they paid. If you buy it's worse, they demand liquidation but it can take up to 15 business days, in which they will give you "tentative" dates that are never met, while they generate profit with your money, you stay crazy on the hill and without a car, they will give you a thousand excuses and they will tell you "You have 3 options, cancel and wait another 15 days to return your money, change it for another or put up with it" there is not the minimum of empathy and sense for customer service, their employees believe they are the owners of the company and are nefarious. Avoid the penalty and do not spend the same

Very bad regarding the waiting time for attention. The processes are very slow and they are supposed to open at 10 am on Sunday and we waited 30 minutes for the staff to arrive and the branch could open. And when they finally serve us, we told the lady at reception about the waiting time and her response was... "yes, but it's Sunday" we told her that the time indicated for Sunday is from 10 am and she came back to say it was Sunday. A complete disrespect of others' time by unpunctual staff

Terrible, nobody attends to you, a lot of technology, screens, lights, computers, etc, but there is no personalized service or someone to help you locate the car you want to see. A good seller may convince you or offer you something similar or better than what you are looking for, but nobody here cares if you buy or not. We left the place and nobody asked us if we had been interested in something, in fact, they didn't even know that we left

Good experience. I went for a car sale and they attended me quickly and well. The operation was not completed, so I have no information about its processes. My only observation is that there is a lack of signage to get to the place.

For me it has been a very good experience so far, last week they delivered my car, they brought it from Monterrey to Mexico City, it took a week or something like that, but all the time I had the follow-up of an advisor, he told me the steps and delivery times from the beginning, the vehicle as it appeared in the photos, so far without surprises, they told me what things changed about the car and hopefully not use the 3-month warranty, but if I have to use, I hope they respond to me the same as when I bought the vehicle, everything was explained to me when they gave me the papers, everything in order and I already packed it with what they gave me, I had a particularly good experience during the entire purchase process, practically all the people involved I was treated well, only by a receptionist who did not even know where the vehicle was, but I have no major complaint with the company, we must not forget that it is still buying and selling used cars, on the street they do not give you as much s guarantees ... greetings