Kavak Portal San Ángel - 01010 Ciudad de México

Very attentive all the staff but their processes are really very very very slow ... this makes the experience of buying / selling a car into something exasperating even

I sold 2 cars there, everything went very well, although if you have to spend 5 or 6 hours there, I understand perfectly, that they have to do a mechanical inspection, check fines, check, that the car has no report of theft. And all this is laborious, many people criticize all this, I work in an automobile agency and the process here is quite fast, don't go too far either ..... you can't do it in an hour, don't scrub, the only thing because I give them 4 stars is because before They gave you water, soda and sweets no longer.

It is super because the place is very friendly but nobody explained anything to me about the issue of the cars that I chose, then I wanted to communicate with someone and ask about financing issues and nothing the people they have there are useless, also fed up with so much interactive video as if we were all adapted to talking to a robot in short, not recommended to go wasting time

Excellent service and a great variety of cars, the purchase is made via WhatsApp. It is a new experience since there is no contact with personnel in the vehicle purchase process.

Don't waste your time in this place, make an appointment to see a 2019 mini Cooper and everything wrong. The car was on display in the plaza and they couldn't show me. They made me wait 40 minutes to tell me that they couldn't get the car down. Zero organization, this agency is a joke. I recommend that you see reviews of this fraud on YouTube

Bad experience in kavak, with supposedly certified cars, it has details that it should not have in its cars, repairs that are not typical of a mid-range car and not truthful information from its page, it is not possible for them to publish a car with an impeccable exterior and In the presence of details you can see details with the naked eye and the interior does not say anything (glued with silicon), it has many details that do not come previously loaded on your page, disappoint me, very bad for kavak

Although most of the employees are friendly, not all of them have that quality of service that is needed, some believe that they work at Lamborghini and that is not the case. At first glance, it would seem that they have enough staff (because it is assumed that almost everything is done by the client autonomously) but in the end, when they are asked for help, everyone wants to do something and nobody does things well. The lack of communication is enormous, it cannot be that from the entrance (where they ask for basic personal data and they even capture it on a computer) to the reception there is no data in the system and again they ask for all your information. The time of 45 minutes for car inspection is NOT real, it took me 3 hours (perhaps it was because I went on the weekend, but that is why an appointment is supposed to be made), but if you take a few minutes there is a bit of annoyance on the part of the people who work there. The waiting times are considerable, it surprises me, because if the "majority" of people do their procedures virtually, those of us who cling to doing it in person should not affect us, there should be flow in the processes. When in doubt, you can ask for help via WhatsApp, however the sad thing is that the same person does not help you and you can be telling your story two or three times just to get some information. In short, they have many areas of opportunity.