Kavak Punto Valle - 66220 San Pedro Garza García

I loved the very innovative Kavak concept. In my experience, we bought a car in excellent condition, which for me is the main thing. (I am very satisfied with the purchase of the car.) Unfortunately, the organization of the staff that accompanies you at each step of the purchase contrasts with the attention they give you online or by phone. Where they have a serious organizational problem is in the delivery of the units. 1- They take away 1 hour approx. To deliver the documentation to be able to go through the process of registration, endorsement and plates to the ICV. 2- You come back with the plates and deliver them and from that time you can take from 2 to 6 hours for the car to be delivered to you. I mean just to put the plates on the car and sign your contract they make you lose a lot of time.

I give it 4 stars because the process at the beginning was super fast, the bad was that 1. I changed advisor 3 times, 2.when to the end I was left with just 1 advisor to the go cart, I was told that some papers do not they had come to the branch even so I had to go to the next day. 3.When and I went to the next day as I was asked, it took 2 hours to give me the car and I was not la.unica, there were many people already waiting 3 or 4 hours, since the charge went to "eat" and not had returned from the food and as no signal for cell, you could not dial the phone to tell him occupied already returned, finally I leave to the consideration of the people and hope it will help my comment.

Terrible service very late, they paint it very nice but it takes longer than what they tell you I don't know why they can't be objective and sincere from the beginning to get an idea of ​​how long it's going to take and not be waiting not to be there, another thing the cars they are not in the location that the system says and you have to be back and forth to be attended to and then located, the most annoying thing is that part of the process is with a virtual Agent and another part with an Agent at the headquarters but they are not well connected between them and it's a mess you don't know who to contact or who is going to notify you, sometimes they leave you for hours without informing you where you are in the process, which is exasperating. Much to improve.

My shopping experience: At first I did not understand the concept and my perception was of poor service as several comments mention, but the truth is that it is an online self-service purchase where the kavak staff at the headquarters is only of minimal support , you really don't need personal treatment and you can ignore them. I have made a couple of purchases here, and I reserve several units and in the end I decide which one to buy. You can make reservations with different aliases of your same gmail email, for example, and the reservation amounts on your card are automatically released after 7 days in the units that you did not select. For the same reason that it is self-service, you can ignore the thousands of calls that they make to you because they do not provide you with any value, even the appointment to go see the car can also be ignored because it is of no use, because they do not prepare the car in any way, It is not in the right place and none of them will accompany you to see it, in any case when you arrive at the headquarters you have to register again to enter and voila, it is 100% self-service, that is if you need patience to find the car but along the way you find others that attract attention and you reserve them and that's good. The papers are 100% in order, you go and register the car with the state vehicle control, you return with the plates for the car and that's it. I recommend that you buy the insurance one or two days before since you know the serial number, so that it is insured from the moment you leave there. They already offer insurance although I don't know them, they also give you a 90-day mechanical guarantee included and with the option to buy an additional 12 months, with unlimited use of the workshop. That's good to protect you from hidden defects (as they call it in the contract) of mechanical problems that can arise in the car. It is not the cheapest option in the market in terms of pre-owned cars, but due to the mechanical guarantee and papers in order, it is highly recommended.

Terrible treatment of the employees who serve from the receptionist to the saleswomen very badly, because the owner of kavak invested a lot of money so that one as a buyer has a very nice experience when buying but the employees spoil everything

My car has an error on the bill and I couldn't register it. It is the first time that I rate a company on google, I do not usually do this but they really have a very bad service. It is very sad to have such a BAD EXPERIENCE when buying a car is supposed to be an enjoyable event.

Terrible shopping experience. They gave me a car without alignment, super dirty cabin filter, one of the tires instead of repairing it, they only inflated it for delivery (it was flat and had been reported to the headquarters to be changed) and it deflated on the way, the cat was damaged. The car does not meet the specifications published on their page, which in my case are ABS brakes and air bags, although they told me that it did. They supposedly have a 240 point review but in my experience they didn't do it right. It is a date that still has not been resolved. Never buy in kavak, I was scammed

I went to have the car inspected to adjust the offer. -As soon as I arrived and the lady who attended us was quite rude in the process of receiving the car -They called me more than 4 times before the appointment and at no time did they tell me that only one person could enter due to pandemic issues -It's kind of complicated because I had to go there guessing what was next or where I had to go -They give you a device that vibrates but they don't tell you what it's for until you ask -So many calls that they make to you but at no time do they tell you that you are going to lose 3 hours in the inspection process -The service in general is quite bad, two stars and not one because they are quite transparent throughout the process in what is lowering the initial offer