KFC - 76160 Santiago de Querétaro

The place is nice but somewhat neglected due to lack of cleanliness and staff training and that causes some inserts in customer service

The truth was that it was my favorite branch and this last time I ended up totally disappointed, in soft drinks they only had coke and grapefruit I bought a package that included two hamburgers which were delivered to me after a long time, we requested ketchup sauce and they told us very rudely that they didn't have any more and the one they had was only for the hamburgers (which brought a mini spread of ketchup) The package included a salad which we asked to change for a puree and even so they gave us the salad and they did not want to change it, and to finish we wanted ice cream for dessert and they did not have ice cream that their machine did not serve (It should be noted that it is NOT the first time they give this "argument") In general, bad attention and bad service ??????

Terrible service, I just went right now and the cashier is confused with the account and does not give you a ticket, the one who delivers the package gives priority to Uber eats and delivers packages to people who ordered after me... at the time of delivery I had to take my package because it takes so long to accommodate it that you've already been standing there for 15 minutes with the package on the bar and they don't give it to you, you ask for it to eat there and not a single clean table, they give me my package with nothing literal I ate on my napkin… I asked for ketchup and napkins from the manager who gave me the rest of my order and she can't even look you in the face and answer in a good way, she just said there they are and left… AWFUL SERVICE! And it is not the first time that they treat us horrible, one comes back for the product but the service is DISGUSTING! 6 people and no one attends well, SAVE YOURSELF a bad time and order to go, they do not intend or intend to improve their service … giving them 1 star is already a lot ….

Terrible service, garbage bags at the entrance, disgusting the whole place full of garbage. We had to see the staff playing music in the children's area, among men. When we wanted to enter the family bathroom, it was occupied by an employee who took 20 minutes, when he could enter the men's bathroom. They give you some spoons to eat that are not used for the dishes. They serve you the drink that they decide and if you drink it even if it's just to try it, they don't make any changes. In you ask to go and avoid coming