KIA Laguna - 27018 Torreón

super bad attention in pre-owned kia, I almost had to beg to be shown a car from their pre-owned list, and I never did, they canceled my appointments because the car was in the workshop the saleswoman never offered to start with the process or photos for inside the vehicle, or intention to sell, since I asked him for a quote and I had to ask for everything and when we arranged to see each other he canceled again and later told me that it was already sold, when I wrote to him every so often that I wanted it see no matter where or what time it was.

I would like them to improve customer service when someone approaches looking to purchase a vehicle. It is an exciting experience to go to see cars when you are thinking of changing your car. Clean facilities but there is something missing and I don't know for sure what it is.

Very disappointed I took my car to maintenance and they let me know that I'm bringing the engine trim cover that's what they called it broken ? Which is completely false. With evidence I show that it is NOT like that because of the same initial photos that they take when they receive the car. And obviously I have not had any situation to bring that Broken lid..... I demand to speak to the manager and he tells me we already solved it... The technician broke it when he opened it ?... Now we have to wait for it to arrive to change the lid at no cost ???!!! Wow !!!! What do you think ? I told him that I no longer have the courage to take it back to maintenance and I still have several years of warranty left.

Very attentive and trained staff to advise the needs of their clients, the sales executive explained very well about the payments that have to be made, Guarantee and if we had doubts, he left us several contacts.

The place is nice. The staff that greets you is friendly, attentive. There is water and coffee. Wi-Fi fails. This is where the but comes in; the reason to go is the car service, here where the details matter. At each appointment they wash your car (courtesy wash), but it always leaves a lot to be desired -it's my ninth service- (parts not cleaned, marks from the trapazo), I could think "it's courtesy" however on 2 occasions I have paid for it wash a little more "detailed" that I do not recommend (for half the cost it looks better in any car wash) since it is the same result- it fails in the details-. On average you wait 2.5 hrs; At the beginning they inform you what points they are going to check according to the service number, as well as "extra" services and their additional cost (such as more -detailed washing- engine washing, etc.) at the end the report arrives in the mail where they add suggestions or details if you find any. Here it only remains to "trust" that they did or reviewed it as it is detailed in the report. The conclusion would be: - "more staff or less cars" -. Details are important to provide a better service. Coincidentally -I don't know if it has happened to anyone else- I find details after the services...the.first time a screw was missing from the visor that covers the sun. The next one was the buttons to raise or lower the windows on the driver's side - -loose- and I always noticed it days after the service so I didn't make a claim. This time a broken piece of the armrest, which I noticed when I left-minutes before more than 19 hours that it closed- I sent a message and photo to the advisor and he said he would no longer be there, that he would comment and call me (that was today May 14, 2022) ; I'll wait for them to tell me..