+Kota Zentralia Colima - 28018 Colima

Many of the items that they sell cannot be bought in other places, as they are inside the Zentralia square you cannot take your pet to the store

Definitely the best place to buy anything your pet needs. They have the plus of being very kind.

Since I arrived they ignored me, 3 employees, when they saw me they only saw me and continued on their cell phones, making faces about what had arrived

Excellent place to shop for your pets and even make a new pet, very good treatment and a good assortment of food and accessories

I want to make a strong complaint against Colima store staff. From the first days of November, when it was the promotion of The Good End, we bought a package of food among other things. They informed us that there was no existence, for up to a week and we agreed to pay for it and that they would later supply it. We have gone several times and they tell us that it did not arrive, that it sold out, that in a couple of days, etc. This Sunday, December 11, we went again and were told that it did arrive, but that it had been sold to another customer. That really bothered me and when I complained to the manager, he just said no way, and we waited for the new order. I told him that it was not possible to treat us like this and he told me very rudely that he was grateful that he had done us the favor of giving us a discount, which I never asked for. I replied that it was no way to treat us, that I had never asked for that discount and that I would not allow that treatment. He apologized on the spot and offered to send the package at home no later than Tuesday, the 13th, which did not happen. Yesterday I spoke on the phone to the store and a girl answered me and told me that I had to take the ticket and then they could send me the package. In other words, do I have to go for another round so that I can finally get the food package after a month? That is a mockery! I told him that most likely I would not locate the ticket because my husband had it and was out of town but most likely we would not have it anymore. They never told us anything about saving the ticket because we have been customers since they opened the store and we have made many purchases at the counter and many others in home delivery. He replied textually, bdi there is no ticket I do not give anything. I contacted my husband and he said he would go when he came back to see that directly. In other words, because of the ineptitude, arrogance and rudeness of his staff? Later or later, the store employee contacted me and told me that if I already had the ticket, I said no and that if they already knew that the order was paid, why were they getting in that attitude? He told me that he was only following orders. Yesterday my husband all day tried to locate the manager and was told that he was not there and that he had left, that he was not arriving, etc. More than seven calls and the happy manager was either not or did not know how to take the call. What's wrong with them? We are customers not mendihos. Are they going to keep my money then? I am super upset and outraged by the treatment they have given us and the behavior of their workers. I demand an answer!

Terrible service. The prices are very high, for example a lovebird costs more than 600 pesos when you buy the pair of these parakeets for the same price. Besides, they are cold every day because, due to the cold climate, these birds get sick, perhaps they do not know that these animals do not tolerate cold climates, the price of fish is very high. Of all the Pet Shop I have visited this is the worst apart from that the manager is a arrogant and the staff reluctantly attends and they do not clarify your doubts I would never recommend this terrible store