Krystal Cancún - 77500 Cancún

Great location and great beach! Luani at reception was GREAT. She was very helpful, fast and really nice. The buffet can have more variety. They are very strict with restaurants reservation time. The Mexican restaurant was awesome, the Italian was good and the Mediterranean was average. The hotel rooms can use some renovations.

First, everyone working at the hotel was very nice and polite. However, I will never stay here ever again. It seemed incredibly disorganized and understaffed. After a flight cancellation, we were put here by the airline. The elevator didn't work properly and you had to go up several floors to walk back down to your room floor. The first room we were assigned the keys did not work. After numerous attempts to fix the key, going to the front desk twice, calling the front desk, being told someone was coming we waited an hour sitting on the floor and no one came. We were then put in another room that was less nice with queen beds instead of a king like the original room we had. The room itself wasn't that clean and sand was all over the floor. The waiting, room switch etc made it too late to book a reservation at the restaurants that all required one to eat even though they were not full. The only place to eat was at the buffet which was incredibly unappetizing and was similar to hospital food. Would have appreciated some extra consideration and kindness during this ordeal.

Stayed here on spring break for a week with a big group of friends traveling from the United States. My room did not have all-inclusive, however some of my friends did. Pros: 1. Check-in and check-out were smooth 2. The room had strong AC, nice sized beds, and had a beautiful view of the beach 3. Good mix of other spring breakers staying here, people from different countries, and overall was easy to meet and socialize with new people 4. Staff was friendly and always greeted you with smiles 5. Pool was large and had lots of area to roam around 6. Room was cleaned every day we were there besides the last day 7. Location was perfect, next to many restaurants and all of the clubs were a three to five minute walk 8. Area was safe Cons: 1. The water in the room had a weird smell to it 2. The cards to get into the room constantly stopped working, apparently something to do with the cards being close to cellphones 3. Maintenance and service requests sometimes took forever, at times not even following through Overall, I would definitely stay here again. It's affordable and offered everything we wanted on a trip. I wouldn't look too deep into some of the bad reviews, some people can never be satisfied.

I ABSOLUTELY ENJOYED myself so much! The resort was a wonderful place to stay. Pay the extra money to get a balcony room. But overall it was a great resort to stay at. Easy access to the beach. Affordable Pricing for the drinks and the food. I traveled solo and would definitely bring my family and would recommend to friends to stay.

This hotel is amazing. Me and my partner when we were looking for a good inclusive hotel Krystal Cancun came up but my partner hesitated to book after reading reviews. But we end up booking coz of the price and We loved the hotel. Food was amazing also they hard out door dinners, very beautiful and thoughtful. However is reading this review DON'T hesitate to boom your beautiful vacation with this beautiful place. Everything was amazing. My partner want to book a better hotel but I said no I rather pay reasonable and 2 two vacations instead of bigger money pay for one vacation. Lastly I want to say about the hotel staff. They are amazing and very nice people specially Julio he had the best customer service and the best smile on him all the time. When I asked him why he's always happy in a joke way he said he loves what hes doing and he really respect his job and customer. I'm telling you don't ever loose this kind of employees they are the main reason like us customer are coming back to your facility. Julio, all other employees and beautiful hotel thank you so much for making out vacation memorable.

This place is beautiful.. but realize that's as positive as my review will go. It's the easy fruit I'm pulling from. First off they do not accept cash..at all except for tips, so if you don't want the all inclusive it gets tricky. They close down at 11. Literally shut off the lights at 11:00 pm, so basically it's a forced bed time. All inclusive but only for a select few hours. The food is on the same level of the cheapest all you can eat buffet that you can think of... maybe worse. Now, mind you I have a laundry list of things I was incredibly disappointed with but I'm not going to list each one. The staff are amazing people so I guess that's the second positive I'm going to give. For the money this place charges I can guarantee we will never be back after spending a week here. In summary the property and the people are great, the management is horrible. If your wanting a more authentic cultural experience do not stay here. It's a glorified pool with curfew for adults.

I would highly recommend this resort to anyone looking for a complete experience! -Granted, at the beginning of the trip, we were dissatisfied with the rooms because of smell; but they were professional and changed rooms eventually to much better ones. Food was great! Fresh and a wide variety. I’m a vegetarian so was very glad to have many options. The service was really awesome as well. Friendly staff and an awesome variety of drinks. But I think the best thing was the view and feel. Location is everything: the beach, it’s feel, the view, the calmness. It made our trip an actual vacation.

I recently stayed here for vacation & it was BEAUTIFUL!!! My room was clean, housekeeping came everyday & kept it tidy, the view from my balcony was AMAZING!! The staff were friendly & the resort unexpectedly exceeded my expectations. My only critique is how many times I had to call down for room service to answer the phone. However, once they finally answered, my food came pretty fast & was actually good. Overall, I loved my stay & will definitely go back. It's a great place to stay if you want to relax a little but also have fun and good vibes. Thank you Krystal Cancún for treating me well during my stay ❤️