Kuali Digital - 43810 Tizayuca

Aguas con Kuali is a company that offers you a lot and gives you very little. Its highly corrupt technicians and supervisors take a long time to provide solutions to network problems. Better look for another company if they give good service

It is useless, they do not hire him, they do not even answer the phone, several numbers that they put so that no one answers, nor does the Internet go slower than ever and nothing can be done with it, supposedly a scam gives you more of the package

I shouldn't give it one star, total play service resold in the name of Kualli, the service is slow, past 12 at night there is no internet anymore, it is intermittent and also Expensive..... Their customer service is disastrous, only on one occasion did they attend me kindly, now the numbers are sent to the mailbox, they don't even give a tone.... to ask for the invoice you have to be calling and writing to them on whats and see if they listen to you. Also to give you promotions you have to leave a good comment on facebook....

I don't understand why you have so many negative opinions. I write from my personal experience. I am a resident of Quma (Rancho Don Antonio 3rd section). My hiring began in October 2020. To begin with, I am not an average user, from the beginning I requested the acquisition of the largest package that they could offer me. So they installed the 100 Mb / s downlink and 25 Mb / s upstream one (The service is asymmetric). Even with the modem they leave us, I have my own router, which is where I connect all my devices (30 devices). I attach photos of the tests that I carry out from the software of my router, an Archer C5400X. Contemplate that I always apply them using my internet to full The service is EXCELLENT! Here is the reason: 1.- First of all, it is fiber optics to your modem. No converters. Annex photo. 2.- The latency is very low, it is the best, not even with IZZI in CDMX it had such a low latency. Annex photo 3.- Super stable. Nothing that right now at night I have 100 down and by day I do not even reach 80. No, not at all. All the time I receive what I have contracted. At times it gives me the madness to perform tests one after another all day to measure my service. I always get my 100 Mb / s download. 4.- Since hiring, that would add about 5 months more or less. Only three times has the service been interrupted. I contacted tech support and they explained why. On one occasion they vandalized a terminal, on another it was a CFE error and on the other occasion it was a failure in their service. On all occasions it did not take me more than an hour to get back to work without problem. 5.- To make my payments I do it by transfers to a Kuali bank account. I send my transfer receipt and that's it, they send me a photo of my paid ticket. They respond that same day without fail. In the same way, support has never left a message in sight, until now they have always given me an answer. 6.- For games it is excellent. It is played online without any lag problem, in addition to which I reiterate, the service is super stable 7.- I know that the Kuali company is the one that performs the installation and that sells the service to us, however, the ISP is Alestra and well, they have 25 years of service for nothing. Alestra is highly recommended (they buy the internet from them that they sell to you) 8.- They have a lot of service modalities. From 5 Mb, 15, 25, 40, 50 and 100 or something like that haa. What I'm going to is that they have for you to choose the one that best suits you. Neither telmex enters Quma 100 Mb / s. In addition to the fact that regardless of the one you hire, the quality of service is the same, I have corroborated it with neighbors who hired the most basic. 9.- The installation was! Expres! In every sense of the word. Today they took my data and tomorrow I already had an Engineer doing the installation and preparing my documentation. That same day my service was already working to a hundred. I am very grateful for the excellent service you have given me so far. What would improve? Well then: 1.- They should accept payment by credit card. I would love to be able to direct my payments. 2.- They must, if or if, make their service symmetrical, I know they can, we would be very grateful to have the same upload speed as the download speed. Please take it into account. Tomorrow will be my first visit to the offices in Tizayuca, I am going to request a change of residence. Let's see how my experience is and I'll share it here, I hope you can move my service to me this week. Greetings to all! P.S. They don't pay me anything, nor am I advertising anyone. I'm just giving my review to serve as a reference to other people who are interested in a good internet. It is not the cheapest service BUT, if the one to improve quality that I have tried in this area.

I have been with the service for two years and have had no serious problems. Honestly, it does not usually fail, there have been a couple of occasions and they have solved it quickly. High-speed fiber optics for those who work or study at home. Or simply to have a stable internet connection.

Terrible service, it gets worse and worse, the first week I hired it it went well, after that the problems started, first I was without internet for 3 days, after that I couldn't download anything, sometimes the pages or the videos don't load from youtube, in the virtual classes they are constantly cut, and I have spoken with support, there is one day left to come and they never arrive, lately if you have a computer it does not work for you since the video pages do not load, very bad service do not hire it seriously

Lousy service and more so at night the 20mb you hire stays at 1mb supposedly it's fiber optic it shouldn't have so much speed failure and their argument when you mark them they tell you (it's because you have a lot of equipment connected at the same time) * that It's a lie, I just have my TV connected and two cell phones for me, who doesn't know the technical support should be more prepared