La Cancillería - 87300 Heroica Matamoros

Disappointed with the customer service. It was my first time with my wife, they sat us down immediately but none of the servers identified themselves as our waiter EVER. We had to ask someone to take our order and had to request a drink menu. Even after this, no one ever came back to check on us or to give us the status on our food.The food was not what I expected for a restaurant this caliber, it took about 45 minutes (if not more), we had to chase down waiters and staff and was completely ignored by one of them. Overall, a bad experience

Pizza is good, pulpo a las brazas Is very good as well

Excellent place to go and have a great culinary experience

Horrible customer service. Servers were not attentive at all. Took around 20 minutes for someone to come and ask us what we would like to drink. After that it was another 20 minutes for them to bring our drinks. The server left and never came back to take our order. We had to call one of the servers after realizing that it had already been 45 minutes and no one had come yet to take our order. At first we thought that it was because they were busy being a Friday night. But we realized we had been waiting forever when the tables started clearing up and yet they seemed more concerned about setting up those empty tables instead of taking care of the people that hadn’t placed an order yet. It’s a beautiful place, but being in a border town it’s customer service definitely deserves better. Restaurants of this type in Tijuana and Cd. Juarez have way better. Definitely never coming back to this place.

Great food, good atmosphere, super service! Thank you!!

The coffee was terrible. The meals were great every thing was good, when the time for a coffee came, it was burn over heated, it demerited all my dine experience, for the kind of restaurant they should have the single pots, for Keurig or similar, so the coffee can be fresh, I hope the management take action and present what we ask for, because any way we pay for it. An small issue can affect the whole service. I may be will be back just to see if the coffee has improved.

My favorite restaurant anywhere. ?? I think this place is underrated. It's just so good.

Great food but service could be better, lasagna is really delicious ?