La Castellana Polanco - 11550 Ciudad de México

Excellent service and attention, they care about giving you exactly what you want

Excellent store very good service and very attentive and trained staff good options and suggestions highly recommended

In the holiday season like this Christmas 202, the store has a lot of flow of customers and it is a bit chaotic since the store is small due to the liquor shelves it has, so it is not comfortable to walk among them and if there are many people and more with the pandemic, the healthy distance is impossible. Male sellers are very friendly and diligent when it comes to helping you find a liquor or directly recommending something, it shows that they are educated and know what they are talking about, they give you options from the cheap to the most expensive and the best without pressuring you. buy the highest value. Unfortunately, when paying, a woman attends and is not very friendly, including it is seen that she is classist because the kind and diligent attention was offered to those who saw the best and of course bought the most and offered canvas bags for her purchases. I bought a CAVA for December 24 and I am on a crutch due to a temporary situation and he put a bottle in a paper bag so when I picked it up the bag broke but the bottle fortunately hit the glass of the box and even knowing that I only handle one hand so I walk with a crutch, I change the bag for another paper one !!! So as I could, I supported her with my chest and went out. These are the things that make us so different, backward and that we continue to be from the third world for Europeans giving class service. Clearly, the lady from the store does not name the whole store because La Castellana has other employees of a very good level in customer service issues and La Castellana's products are unbeatable, so I recommend it and I will return.

Always very good products and excellent attention.

The service is extremely good, they even accompanied me to take my purchases. In addition to being attentive, they know about the products they sell. They have a wide variety of wines, as well as beers. From what I see, they also have a good variety of cheeses and hams. The prices are very fair, too. 5/5.