La Churrasca Isla Angelópolis - 72197 Puebla

The first time I visited, I was very satisfied with the service and attention, but my second visit was totally the opposite. The attention of those who distribute the swords very rude, they do not respect the green or red button, they do not let you eat calmly when you already have one on top of you cutting a piece of meat (by the way, some were dry), they do not tell you the prices of the drinks, the loud music volume doesn't let you talk and you can't ask anything because they answer you with an annoyed face. P.S. The girl who picked up plates and offered tickets was the only kind.

The service is excellent. All staff very friendly. The meat is of quality, although not spectacular, but for the service it is worth it. The Buffete has a cost of $350 for adults in this branch.

The space is large, with good ventilation, atmosphere with music that is not annoying to be able to palticate. The attention from the waiters is good, attentive and attentive to tastes. The food is fresh, with good flavor, the cuts are delicious at a fair price. It is definitely a great place to eat and party.

Terrible service given by all the staff, especially those in charge of the swords, they do not respect the service button, they give little meat as if it were theirs, it seems that they are running and rushing you in order to close before, in other places for buffet understand that the diner is paying to be able to satisfy their hunger, besides that they do not know how to cut because at the moment of doing so they end up throwing it on the table or even on the clothes, they do not apologize and they do not give you more meat, it seems that they want to give you that They served badly, I was not the only one who had food thrown at them, but the same thing happened to my mother and girlfriend. I add that in this case they give you limited entry, so my family and I ended up hungry and went to a place that was really worth it. But when it comes to charging if they fit in with their mandatory 15% tip since they don't even offer 10% as an option. In conclusion, terrible atmosphere created by the service staff, we would never return and I do not recommend it to anyone, so I recommend any other place except the Churrasca, the cost is extremely high and not to mention the tip that they had to be given but not even that way they treated us as we deserved to be treated. I SAY THAT 1 STAR IS TOO MUCH FOR THEM.

They want to fill you up with appetizers, they don't let you finish tasting one when they already want to serve you 2 or 3 more, when it's time for the round of cuts, the size is a slice the thickness of a leaf, I asked for another passion fruit water that didn't have as many seeds because You can't have that milkshake they serve, and they told me no, if I wanted another flavor. their chairs are so cumbersome that when it comes to serving they just push you around, I'm pregnant because I left tired instead of pleasant. the hard puff pastry dessert without being able to chew, they changed it for us, but the desserts were long gone, the first cut of meat smelled bad... 2 of us had stomach problems, and for billing 3 days and still without proof. At the time of payment we qualified with the lowest and the waiter asked us to change it. I believe that your service will continue to be lousy, that is why it is so empty.

I went with my wife and we were surprised that (very different from other occasions) they rushed us to sit at a table, we saw very few people around and we assumed that was why. We looked around for the ISLAND of salads and we couldn't find it. The waiter arrived and we proceeded to ask. He told us "ah yes... emmm I'll tell you in a moment" as he hurried to put tablecloths, cutlery, sauces, etc etc on us. We waited for his answer and he told us "I'll tell you in a moment... But tell me what you're going to drink?" We gave him our drinks, he took notes and proceeded to place his order. Island and that we could order whatever was on the menu" knowing perfectly well that this is the THEME OF THESE RESTAURANTS... we felt that he only wanted to rush us to order so that we could no longer leave.... AND VERY REGRETFULLY WE GOT UP FROM THE TABLE AND WE NOTIFIED BECAUSE WE WERE LEAVING.... We find it AWFUL that they give you drinks so that you don't leave when they tell you that your stay will not have the full experience of what they charge.

Today we went to the Angelopolis branch for the first time; The food and the cuts are very delicious, but the waiters DO NOT respect the red button and they rush you to eat at all times. In the end they offered us desserts but they never commented that they were not included in the buffet price. In the cake my husband ordered ($110) he found a piece of METAL (something like a staple) that he almost swallowed. We didn't make a big fuss, we just asked for the plate to be removed. The waiter who attended us was VERY KIND and together with the CHEFF they apologized, but when they brought the bill they gave us (to take away) another dessert just like the one my husband had already returned and they CHARGED IT on the bill. We told the person who charged us (I assume he is the Manager) that we did NOT want the dessert because we had already returned it and he said that he had NO idea of ​​the incident, that no one told him. The man removed the cake from the account but NEVER apologized or offered any kind of compensation for the incident (that if my husband had swallowed, that metal would have gone to the greatest). Unfortunately we will not return.

Good food, but lousy staff. They stained my clothes due to lack of care, it seems that they are doing you a favor and they are zero careful when approaching with their swords and serving you. No wonder there were only 4 tables occupied (including ours)